Technical Service Advisor

We are seeking an experienced HVAC Technical Service Advisor to join our team in Rochester, NY. In this role, you’ll serve as a trusted technical resource for both our customers and internal teams. You’ll provide product expertise, troubleshoot challenging HVAC issues, support warranty claims, deliver technical training, and work directly with contractors to ensure successful installations and long-term customer satisfaction.

If you enjoy solving problems, sharing your technical knowledge, and helping others succeed, this is an excellent opportunity to make a meaningful impact while continuing to grow your career.

What You’ll Do

• Provide technical support to contractors, technicians, and internal team members by phone, email, and in person
• Assist customers with HVAC equipment applications, installation questions, troubleshooting, and system operation
• Conduct technical training on HVAC products and systems
• Perform job site visits, when needed, to help diagnose and resolve complex technical issues
• Support warranty claims by reviewing applications, communicating claim status, and coordinating with manufacturers
• Help resolve warranty disputes between manufacturers and customers
• Provide technical guidance on ductless, mini-split, and VRF systems, including controls and applications
• Partner with sales, service, warranty, and product management teams to support customer success
• Attend manufacturer training programs and stay current on new products and technologies

• 3-5 years of HVAC industry experience preferred
• Strong knowledge of HVAC equipment, installation, troubleshooting, and system applications
• Experience with ductless and/or VRF systems, including controls, is strongly preferred
• Excellent customer service and communication skills
• Strong problem-solving and troubleshooting abilities
• Highly organized with strong attention to detail
• Comfortable using Microsoft Office (Outlook, Word, Excel) and other computer applications
• High school diploma or equivalent required
• Ability to travel occasionally, including overnight travel for training or customer site visits
• Ability to climb ladders and work comfortably at heights when necessary

If you’re passionate about HVAC technology, enjoy solving complex problems, and want to be part of a team dedicated to helping customers succeed, we’d love to hear from you.

Why Join VP Supply?

• Join a respected, family-owned company with over 60 years of success
• Work alongside knowledgeable HVAC professionals and industry experts
• Opportunity to expand your technical expertise through ongoing manufacturer training
• Collaborative, team-oriented culture that values customer service and continuous learning
• Competitive compensation and comprehensive benefits
• Opportunity for long-term career growth

VP Supply Corp is a family-owned distributor of plumbing, HVAC, industrial, and electrical supplies that has been serving contractors across the Northeast for over 60 years. With 20 locations and more than 400 employees, we’re committed to delivering exceptional products, technical expertise, and customer service that help our customers succeed.