Technical Support Analyst 1

Investigates, analyzes, and resolves computer software, hardware, telecommunications, and networking problems. Installs computers, software, telecom, and peripherals. Works effectively with users to find answers to questions relating to hardware, software and telecom issues. Tutor and coach users with various technologies.

A Day in the Life:

• Effective time management.
• Contributes to the development of strategic objectives for Information Systems.
• Actively seeks out additional technical, organizational, and professional resources.
• Participates in online training courses that provide information regarding components of the information system at Pullman Regional Hospital.
• Works in conjunction with IT Team members and/or end users to brainstorm, analyze, and develop solutions to technical or process issues.
• Support-oriented personality and proven client relations skills.
• Analytical, detail-oriented, effective communicator and is able to teach others and effectively train users.
• Assists to support the various EMR platforms and their various components.
• Assists to support Windows server, electronic messaging, and other components.
• Demonstrates advanced abilities for troubleshooting PC hardware and software issues.

• High school diploma or equivalent.
• Valid driver’s license.
• Excellent communication skills with colleagues and customers.
• Ability to manage time, tasks, and resources appropriately.
• Advanced computer skills., * One or more years of previous work experience with computers, networks, telecommunications, and information systems.
• Advanced personal computer skills, including installation and maintenance of the hardware, peripheral devices, telecom, and software.
• Experience with MS Windows operating systems.
• Working knowledge of local area networks and wide area networks.

Pulled from the full job description

• Health insurance
• Vision insurance
• Health savings account
• Dental insurance
• Life insurance
• Employee assistance program
• Disability insurance

Full job description

Pay Range:

The base pay range for this position is $26.22-$40.10 Hourly

however, base pay offered may vary depending on job-related knowledge, skills, and experience., Our employees are our most important asset and that’s reflected in our benefits. Pullman Regional is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Health Savings Account, and Paid Leave Time
• Employer Paid Life Insurance and Long-Term Disability
• Retirement with Employer Matching Contributions
• Voluntary Benefits that include: Life Insurance, Critical Illness, Accident Insurance, and Short-Term Disability
• Services Discount and EAP Resources