CRM Solutions Architect

Reporting to the Director of College Relations Data Services, the CRM Solutions Architect will play a key role in enhancing the constituent experience, for alums, donors, and staff, among others. Following a Salesforce go-live in April 2026, the project team is focused on the next phase of implementation, including data stabilization, process refinement, reporting, and user adoption.

The successful CRM Solutions Architect will provide strategic and technical leadership through the continued development of a scalable technology environment, leveraging the power and flexibility of the Salesforce ecosystem (including managed package CRM Kindsight ascend) and knowledge of the institution’s business strategy, to develop and implement solutions that support the Division of College Relations in meeting its fundraising and engagement objectives, furthering the College’s mission., Solutions Architecture

• Partner with business units to gather requirements, analyze processes, and design effective, scalable solutions.
• Translate business goals into technical specifications and determine when to use Salesforce configuration, Apex/custom development, or third-party applications.
• Develop process maps, user stories, testing strategies, and acceptance criteria.
• Design and implement Salesforce Flows and other automations to improve efficiency, data quality, and approvals.
• Oversee data quality, imports, mapping, analysis, and ongoing maintenance.
• Manage Salesforce/ascend users, licenses, permissions, and security in partnership with LITS.

Platform Architecture & Governance

• Serve as a technical advisor to leadership and project teams, promoting Salesforce best practices, scalability, sustainability, and technical debt management.
• Develop custom objects and metadata and co-design Apex and Lightning Web Component (LWC) solutions with LITS.
• Lead architecture and code reviews and assess technical risks.
• Serve as technical lead for Kindsight Connect (alumni portal), including architecture, configuration, and managed package governance.
• Manage ascend integrations with Kindsight Connect, Blackthorn, GiveCampus, and enterprise systems such as Workday and Slate.
• Coordinate system and application upgrades with LITS and College Relations Data Services.

Documentation & Training

• Lead end-user onboarding and training to build Salesforce expertise and self-sufficiency.
• Promote best practices for system configuration, reporting, data views, and end-user processes.

Team Management

• Supervise one technology and data professional responsible for documentation, training, and selected CRM administration functions., Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this policy.

• Strong experience administering Salesforce managed packages, including configuration, upgrades, and ongoing support
• Extensive experience utilizing Salesforce declarative solutions required
• Experience in gathering business requirements, requirements analysis, business analysis, and systems development life-cycle
• Strong understanding of advancement business use cases
• Ability to collaborate and influence project stakeholders and developers, and work in or lead cross-functional teams; ability to build relationships with people in various levels and areas of the organization (e.g. LITS colleagues, fundraisers, senior leadership)

Education and Experience Requirements:

• Bachelor’s degree or equivalent work experience in a related field
• 7 years experience working in Salesforce architecture and implementation
• Salesforce Platform Administrator Certification required

1. Preferred * Understanding of Apex programming language and Lightning Web Components (LWC) strongly preferred * Experience with Kindsight products, Blackthorn, and GiveCampus applications preferred * Experience with Agile methodology preferred * Salesforce Platform Administrator II and Salesforce Platform App Builder Certifications preferred