IT Business Support Liaison

The Business Support Liaison (BSL) will provide ratio-specific support through the duration of the ramp from July 20th, through December 8th, or thereafter to provide proper Vendor-level support including, but not limited to, fulfilling ramp down activities., * Act as the site-level systems and ID contact between Sagility and client.

• Administer multi-factor authentication to the client network.
• Provide troubleshooting assistance to Agents/Representatives.
• Coordinate Agent/Representative ID tracking and issuance.
• Other operations analyst support and reporting activities needed and requested by the Operations Manager.

• IT service and support management.
• Contact Center process and support knowledge.
• High degree of customer service skills.
• High degree of communication and project management skills.
• Sense of urgency and ability to influence and negotiate.
• Ability to quickly analyze issues and determine a root cause.
• Ability to manage multiple issues and prioritize appropriately.

Preferred Skills:

• Preferred background in contact center operations.
• Intermediate to Advanced understanding of Microsoft Windows, Microsoft Office (high Excel utilization), user settings/preferences, and other common productivity tools.

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.