Systems Engineer - White Plains

We are seeking a smart, resourceful, and service-oriented Onsite Support Engineer to provide white-glove technical support for a high-profile client in White Plains, NY. As the primary onsite resource, you’ll deliver hands-on desktop, network, and infrastructure support while collaborating with Network Doctor’s remote teams to ensure seamless service delivery.

This role demands professionalism, adaptability, and confidence across a wide range of technologies. You don’t need to know everything-but you should know how to find solutions, ask the right questions, and leverage your team effectively.

You’ll be employed by Network Doctor, a leading Managed Services Provider (MSP) supporting hundreds of organizations nationwide, giving you access to a full team of experts so you’re never tackling complex challenges alone.

About Network Doctor

Network Doctor is a premium IT Managed Services Provider delivering technology support and strategic guidance to clients across industries such as finance, healthcare, real estate, and professional services. We pride ourselves on a culture that values teamwork, professionalism, curiosity, and growth. Our mission is to make IT an enabler - helping businesses work smarter, faster, and happier., * Serve as the onsite technical resource for a Real Estate Management client in White Plains, NY.

• Provide white-glove desktop, network, and infrastructure support for executives and staff.
• Troubleshoot and resolve issues related to Windows Server, Active Directory, Microsoft 365, networking, and desktop environments.
• Administer and maintain Microsoft 365, Exchange, SharePoint, and Entra ID, including user management, cloud integrations, and MFA configuration.
• Provide application support for financial software such as QuickBooks, Microsoft Dynamics GP, and Sage 300 ERP.
• Collaborate with Network Doctor’s remote teams for escalations, projects, and infrastructure initiatives.
• Assist with IT projects such as migrations, network design, and disaster recovery implementations.
• Maintain accurate ticketing, documentation, and asset inventory in ConnectWise.
• Ensure consistent compliance with IT best practices, standards, and security requirements.

Required:

• 3+ years of IT support or systems administration experience within a professional or MSP environment.
• Experience supporting C-Suite and executive clients in high-pressure environments.
• Expertise in Windows Server environments, Active Directory, Microsoft 365, and Office applications.
• Strong PowerShell knowledge for system administration and automation.
• Excellent communication, professionalism, and customer service orientation.
• Strong organizational skills and the ability to manage multiple tasks effectively.
• Experience supporting remote access tools, backups, and cloud infrastructure.

Preferred :

• MSP (Managed Services Provider) background.
• Experience with the ConnectWise suite for ticketing and remote management.
• Prior experience supporting high profile clients.
• Physical ability to lift and move equipment such as servers or computers.
• Proficiency with Excel file management and formulas.
• Experience with CRM tools or database applications such as ACT.

Helpful Technologies (not required)

• Endpoint management and security tools such as Intune, CrowdStrike, or SentinelOne.
• Azure Active Directory / Entra ID, conditional access, and MFA configuration.
• SharePoint Online and OneDrive administration.
• Networking equipment from Cisco, SonicWall, or UniFi.
• Audio/Visual conference systems (Zoom Rooms, Teams Rooms, Crestron, etc.).