Telecommunications Analyst

Our client is seeking a Telecommunications Analyst responsible for analyzing what is currently in the client’s Avaya system and translating that into administration, installation and configuration of the client’s enterprise transition to Microsoft Teams Voice. This includes Microsoft Teams Voice, SIP services, IVR/Contact center technologies and related call-flow applications. This role ensures stable system performance, troubleshooting and configuration. Additionally, this role will lead and manage all aspects of deploying, enhancing and supporting the client’s enterprise Microsoft Teams Voice and contact center ecosystem.

Tasks:

• Using best practice system analysis techniques and procedures to determine VOIP/Teleconference functional specifications

Design and Configure Enterprise VOIP/Video/Teleconference Solution for Operational Efficiency

Manage and maintain the day-to-day operation of the VOIP/ Teleconference system on Microsoft Teams Voice for service quality. Establish best practices and procedures for system administration.

VOIP/ Teleconference system Incident Management

Cross Function Collaboration and other duties assigned.

• Ability to learn new technologies namely Microsoft Teams Voice.
• Read, write and comprehend simple instructions, reports, short correspondence and memos
• Ability to document training materials that are easier to use by end users.
• Makes decisions of responsibility involving evaluation of information; decisions may require development or application of alternative precedents.
• Interpret and adapt to established practices and procedures using independent judgement to meet situations to which application is not clearly defined, 3-5 years’ Experience:
• Experience as an Enterprise voice and unified communications platform administrator (Avaya).
• Demonstrated experience with SIP trunking, SBCs, dial plans, call routing, and E911 Administration.
• Eliciting business requirements and implementing a modern solution
• Contact Center and IVR design, implementation, and support.
• Experience planning and executing voice modernization or migration projects.
• Avaya Certified Integration Specialist (ACIS), Avaya Implementation Professional Specialist (AIPS), Avaya Certified Specialist (ACSS), Avaya Support Professional Specialist (ASPS)
• Bachelor’s Degree

Skills Desired

• Experience with Microsoft Teams Voice
• Experience with Landis Contact Center
• Implementation experience
• ITIL Certification