Telecommunications Analyst II

The Telecommunications Analyst II is responsible for developing, maintaining, and supporting technology and telecommunications systems that enhance the efficiency and effectiveness of Bi-State Development’s core business operations., * Analyzes communication needs across business units and recommends appropriate telecommunications solutions.

• Performs maintenance, upgrades, and troubleshooting for the VoIP communications platform and call recording systems.
• Maintains call center configurations including holiday schedules, Interactive Voice Response (IVR), call routing, Direct Inward Dialing (DIDs), and extension moves/adds/changes.
• Diagnoses and resolves issues involving VoIP, analog equipment, cube routers, and network connectivity.
• Supports overhead paging systems and remote door/gate access equipment, coordinating with vendors as needed.
• Produces confidential voice and data management reports, including system availability and usage metrics.
• Tests, evaluates, and recommends replacement communications equipment.
• Responds to user inquiries and service requests, documenting work through the ticketing system.
• Keeps leadership informed of progress, escalating challenges and requesting guidance on priorities when necessary.

• Experience supporting Cisco Call Manager and enterprise VoIP platforms.
• Knowledge of SIP trunking and voice network integration (preferred).
• Experience with Cisco Jabber and Cisco Finesse applications.
• Familiarity with 66-block cross-connects and structured cabling systems.
• Experience integrating phone systems with door/gate badge access systems.
• Skilled in toning and tracing telecommunications cabling.
• Proven ability to analyze, troubleshoot, and resolve voice and data communication failures.
• Ability to troubleshoot traffic from external vendors through cube routers.
• Ability to configure and support voice gateways and related telecommunications equipment.
• Experience working with outside vendors to diagnose and resolve phone system issues.
• Ability to assess business communication needs and recommend appropriate technical solutions.
• Ability to manage inventory of communications equipment, supplies, and tools.
• Knowledge of Microsoft operating systems, including Windows 10 and Windows Server (2008-2019).
• Strong interpersonal skills with the ability to work effectively with all levels of technical and business staff.
• Excellent verbal and written communication skills with diverse audiences and technical skill levels.
• Ability to collaborate as part of cross-functional technical and professional teams.
• Demonstrated ability to work independently, prioritize tasks, maintain schedules, and adapt in challenging situations.

Work Environment

• Primarily an office or remote setting with desk-based computer work.
• Frequent use of multiple monitors, network systems, and technical software.
• May require occasional visits to data centers, telecom sites, or equipment rooms.
• Possible exposure to noise, cooling systems, and confined spaces in server or network facilities.
• Work may include on-call duties or extended hours during network outages or emergencies.

Physical Abilities

• Ability to sit and work at a computer for long periods
• Manual dexterity to handle cables, routers, or other telecom equipment occasionally
• Good vision for reading network diagrams, data, and technical documents
• Clear hearing and speaking ability for phone-based troubleshooting and communication
• Ability to walk through facilities or perform site visits when required
• Occasional ability to lift and move light equipment (typically under 25-50 lbs.)
• Stamina to work extended hours during outages or emergency support situations, Bachelor’s Degree Preferred Telecommunications or related field; equivalent experience will be considered., 3 years Minimum of (3) three years of telecom/infrastructure experience.

• Join a company committed to making a positive impact in the community
• Receive a competitive salary
• Enjoy comprehensive medical, prescription, dental, and vision coverage starting on your first day
• Earn 4 weeks of paid time off (PTO) each year
• Take advantage of 10 paid holidays annually - plus a floating holiday to celebrate your birthday
• Contribute to our company-sponsored 401(k) retirement plan
• Access supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance
• Participate in our wellness program, which includes free health screenings
• Use our Employee Assistance Program (EAP) for confidential support and resources
• Bi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) program
• Get exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark Village
• Work out anytime at one of our nine onsite gyms, available 24/7
• Enjoy free MetroLink and MetroBus access

Bi-State Development is committed to ensuring all employees are compensated fairly. The salary range provided reflects our current expectations for this position.