Field Systems Technician

Redi Systems is seeking a motivated Field Systems Technician to join our growing team. This role is ideal for someone with hands-on technical experience who enjoys problem-solving, working in the field, and learning across a wide range of integrated technologies.

We specialize in making technology accessible, functional, and enjoyable for our clients across residential, commercial, and industrial environments.

What You’ll Do

AV, Control & Security System Support (Operational & Escalation)

• Hardware & System Diagnostics: Troubleshoot physical connectivity, power issues, signal chain interruptions, and device offline statuses for integrated systems (Control4, Kramer, CCTV cameras, alarm panels, and access control hardware).
• Configuration & Firmware Updates: Deploy firmware/software updates and reload standard configuration backups for control systems, audio matrix switches, and security gateways under guidance.
• Testing & Recommissioning: Perform standard diagnostic sweeps after repairs or network changes to verify AV routing, zone audio, video signal transmission, and alarm zone status.

Field Work, Documentation & Maintenance

• Field Service & Hardware Swaps: Conduct site visits to replace/RMA hardware (e.g., faulty cameras, UPS batteries, network switches, or Control4/Kramer processors). Minimal new installation work, primary focus on maintenance.
• Network & System Documentation: Maintain accurate network maps, IP address schedules, device layout diagrams, and site credential documentation.
• Vendor & Escalation Coordination: Escalate complex programming, advanced routing, or severe infrastructure bugs to senior Tier 3 engineers or manufacturer support (e.g., Control4 / Kramer tech support).

Installation & Setup

• Install and configure systems such as access control, surveillance, networking equipment, AV systems, and conferencing solutions
• Work with hand and power tools in a variety of environments
• Read and interpret system layouts and installation plans

Growth & Development

• Work with leadership to build a personalized career path
• Participate in hands-on training and continuous learning
• Take ownership of your development in a fast-evolving technical field, * Our Core Values: We call people back, we simplify lives, we deliver the expectations we establish, we grow together, we’re not afraid to make mistakes, and we invest in the community.
• Career growth and hands-on training
• Diverse and engaging projects
• Team-oriented, supportive culture
• Opportunity to build technical expertise across multiple systems

• High school diploma or GED
• Valid driver’s license and reliable transportation
• Ability to pass a background check and pre-employment screening
• Experience using hand and power tools
• Strong problem-solving and organizational skills
• Ability to work independently and as part of a team
• Effective communication and customer service skills

Preferred:

• 1-3 years of experience in low-voltage systems, AV integration, or IT support
• Familiarity with access control, CCTV, networking, or control systems
• Basic understanding of networking (IP addressing, devices, etc.)
• Custom Integration certifications or relevant education

Work Environment

Work takes place in offices, residential homes, and commercial/industrial job sites. This role includes fieldwork in various weather conditions and may require working on ladders, lifts, and in confined spaces such as attics or basements.

Physical Requirements

Ability to lift up to 80 lbs, work in various physical positions (standing, bending, climbing), and operate tools and equipment as needed.

Professional development assistance, 401(k), Health insurance, 401(k) matching, Paid time off, Employee discount, Vision insurance, Dental insurance Full-time 1601 Tuttle Creek Boulevard, Manhattan, KS 66502, * 401(k) + generous matching

• Health, dental, vision, and life insurance
• Paid time off
• Employee discounts, * 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance