IT Field Technician

• Assist with the installation, configuration and ongoing usability of desktop computers, peripheral equipment, and software., * Analyze service request data for trends and recommend process improvements for ticketing system.
• Document all pertinent user identification information, including name, department, contact information, nature of problem or issue, computer name, resolution, etc.
• Attend team Level 10 meetings and monthly meetings with administration.
• Use documentation, peers, and any other resources to resolve issue on initial contact.
• Build rapport and elicit problem details from customers; prioritize and escalate problems as appropriate.
• Actively monitor and report compliance with the customer service level agreements.
• Ship and receive broken devices for repair.
• Perform other duties as assigned.

Pay: $45,000.00 - $60,000.00 per year

• Maintain working components through repair or replacement.
• Ability to assist customers and staff with hardware and software challenges.
• Excellent customer service and interpersonal skills, including the ability to deal calmly, positively and professionally in tense or elevated situations.
• Able to manage time effectively and work efficiently, both with and without direct supervision.
• Exceptional analytical and troubleshooting skills.
• Excellent judgment skills to properly evaluate situations and immediately provide effective solutions.
• Great attention to details, organizational skills and ability to prioritize and manage multiple simultaneous tasks.
• Exceptional interpersonal skills; able to communicate technical information to non-technical users effectively.
• Must have a valid driver’s license and a dependable vehicle.

Physical Requirements

• Able to bend, crawl, stoop and sit.
• Able to lift and move 50 pounds of weight.
• Outdoor service work 10-40% of the time.
• Occasional ladder climbing and work on elevated equipment.
• Local travel or travel to assigned region/site 75-100% of the time.
• Limited overnight travel., * High school diploma or equivalent.
• 2+ years of related experience.
• 1+ year of experience in field service.
• Respond to all service requests timely, keep customer fully updated, and ensure service call completions are documented accurately and with comprehensive details, as well as any parts / equipment used appropriately accounted for.
• Effectively diagnose and troubleshoot malfunction of computer or network devices, equipment, and systems in operation at any or all client locations. relating to user error, faulty hardware, or software/server/network issues.

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance