Technical Service Engineer

• Annual bonus scheme
• 25 days holiday + 3 days Christmas shutdown (+ bank holidays)
• Holiday buy/sell scheme
• Pension (with employer contribution)
• Private medical (after qualifying period)
• Company laptop & mobile
• Ongoing training and development
• Employee perks, discounts & company events

Responsibilities:

Workshop & Repair Management:

• Diagnose, troubleshoot and coordinate the repair of hardware and software faults on advanced equipment
• Manage workshop-based investigations and repairs of equipment returned from customer sites
• Use diagnostic software and technical processes to identify root causes and implement effective solutions
• Provide technical support to customers via phone, email and remote support tools
• Work closely with colleagues and technical teams to resolve complex issues
• Maintain accurate service records, repair documentation and customer support cases within the CRM system
• Support field-based engineers throughout the UK when required
• Occasionally accompany Field Service Engineers to customer sites across locations such as Oxford, Cambridge and London

Internal IT Support:

• Provide IT support to office and field-based staff
• Troubleshoot day-to-day issues (Windows 11, password resets, user access, etc.)
• Support Microsoft 365, Active Directory, and general IT systems
• Assist with on-boarding/off-boarding, equipment setup, and IT asset tracking
• Liaise with central IT teams for escalations

• Scientific background with experience working within a laboratory, life sciences, biotechnology or technical instrumentation environment is highly beneficial
• Proven experience diagnosing, troubleshooting and repairing hardware and software faults
• Previous experience in an IT Support role is essential
• Science degree or medical background advantageous
• Strong troubleshooting and problem-solving skills
• Knowledge of Windows 11, Microsoft 365, and Active Directory
• A practical, detail-focused and people-oriented approach
• Full UK driving licence

This is a great opportunity for someone who enjoys variety, problem-solving, and working across both IT and engineering in a supportive environment.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.