IT Support Engineer

An exciting opportunity has arisen for an experienced IT Support Engineer to join a growing organisation, supporting and enhancing critical IT infrastructure while helping to maintain strong cyber security and compliance standards. This is a fantastic opportunity to play a pivotal role in the day-to-day management of IT systems, ensuring users receive a high level of support while maintaining secure, reliable, and compliant technology environments. The role is fully site-based, offering a varied and hands-on opportunity for an individual who enjoys working across support, infrastructure, and security., * Provide day-to-day IT support, including hardware, software, networking, and user troubleshooting.

• Manage user accounts, permissions, and access controls across business systems.
• Monitor network activity and support the implementation of security best practices.
• Ensure systems are appropriately patched, updated, maintained, and documented.
• Support compliance initiatives relating to Cyber Essentials, GDPR, ISO standards, and other regulatory frameworks.
• Assist with internal and external audits, providing technical documentation and subject matter expertise.
• Maintain and improve network infrastructure, including TCP/IP and associated technologies.
• Support and administer Microsoft 365, Azure, and related cloud services.
• Work collaboratively with internal teams to ensure secure, efficient, and reliable IT operations.
• Contribute to continuous improvement initiatives across IT support, infrastructure, and security processes., IT Support Engineer, 2nd Line Support, 3rd Line Support, Infrastructure Engineer, Systems Administrator, Service Desk, Desktop Support, Technical Support, End User Support, Windows Server, Active Directory, Entra ID (Azure AD), Microsoft 365, Office 365, Exchange Online, SharePoint Online, Microsoft Teams, Azure, Intune, Endpoint Management, Group Policy (GPO), PowerShell, Windows 10, Windows 11, Server Administration, Network Administration, TCP/IP, DNS, DHCP, VPN, Firewalls, Switching, Routing, Wi-Fi, Cyber Security, Cyber Essentials, Cyber Essentials Plus, Security Compliance, ISO27001, GDPR, Vulnerability Management, Patch Management, Access Control, Identity Management, Multi-Factor Authentication (MFA), Endpoint Security, Microsoft Defender, Security Auditing, Risk Management, Incident Response, Backup and Recovery, Disaster Recovery, ITIL, Infrastructure Support, Cloud Services, Technical Documentation, User Account Management, Compliance, Audit, Troubleshooting, Helpdesk, Authentication, Network Security.

To be successful in this role, you will have:

• Several years of experience in an IT Support, Infrastructure, or Systems Administration role.
• A strong understanding of IT security principles, data protection, and compliance requirements.
• Good working knowledge of Cyber Essentials and its practical application within a business environment.
• Hands-on experience supporting Microsoft 365, Azure, hardware, and software solutions.
• Solid networking knowledge, including TCP/IP, DNS, DHCP, VPNs, and firewalls.
• Excellent communication and stakeholder management skills.
• A proactive, solutions-focused approach with strong attention to detail.
• The ability to work effectively in a fully on-site environment and provide face-to-face support to end users.
• A willingness to undergo stringent background checks due to the nature of the organisation and its clients.
• On-site with parking

• Salary of £30,000 - £35,000 per annum (depending on experience).
• Comprehensive benefits package.
• Ongoing training and professional development opportunities.
• Opportunity to gain further exposure to cyber security, compliance, and infrastructure projects.
• Stable and supportive working environment with opportunities for growth.
• On-site with parking

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