Interaction Designer

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply., Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the User-Centered Design Job Family, and is an Interaction Designer role at Interaction Designer level., The Digital Delivery team at HMCTS is redesigning and rebuilding our Courts and Tribunal services around the needs of our users - ensuring our services are accessible, easy to use, digital (where necessary and appropriate) and well supported for all users.

Within Digital Delivery, the User-Centred Design team works with HMCTS projects and programmes to support our core design principle of being user-led in everything we do.

As an Interaction Designer, you’ll work closely in your team with service and content designers as well as user researchers and analysts to deliver accessible, inclusive, and user-centred services. You will be responsible for creating and maintaining prototypes. You will own the design of interactions within the service, ensuring their quality throughout a user’s journey and be experienced in using evidence, data and research to back up your decisions.

In this role you will

Your role as Interaction Designer will encompass several key responsibilities listed below (but not limited to):

Be responsible for interaction quality as the interaction lead within your project or service, working within multidisciplinary teams.

Identify and design the best way for users to interact with your service across different channels, devices, browsers, and technologies, making decisions based on insights from user research.

Manage and mentor other interaction designers, sharing good practice to improve quality and consistency across services.

Develop and contribute to interaction design strategies, including design systems, to help digital services meet both business and user needs.

Be responsible for developing and maintaining suitable prototypes to test your designs with users.

Initiate design improvements and influence decisions using data and evidence.

Champion accessibility and inclusion, making sure designs meet WCAG 2.2 accessibility requirements.

Scope, create and improve user-centred interactions based on user feedback, research and data.

Engage with, and contribute to, the HMCTS and cross-government interaction design communities.

You’ll engage with frontline staff to understand pain points for our internal and external users, then design, test and iterate consistent ways to fix these issues. You’ll be expected to work in a fast-paced, evolving environment and use an iterative and flexible approach to enable rapid delivery.

You will also develop relationships with stakeholders including:

Service teams

Operational staff

Policy teams

Judicial representatives

You’ll be expected to build long-term strategic relationships with your stakeholders, influence their decisions, deal with challenging situations, and remove blockers, ensuring you support mutual needs and commitments while focusing on user needs.

You will also work with other teams regularly, including:

User research and Performance Analysis

Service and Content Design

Insight

Accessibility and Inclusion

You’ll be expected to collaborate with these teams to effectively advocate for users.

Essential skills

• Designing interactions for end-to-end services from concept to delivery, being responsible for the quality and accessibility of interactions.

• Using a variety of prototyping methods to test your design ideas and be able to prototype in code.

• Influencing decisions, dealing with challenging situations and removing blockers to make sure interactions are user-centred, usable and accessible.

• Applying design standards to your work and supporting other interaction designers to make sure design standards are met.

• Implementing interaction design strategies and evaluating their impact to make sure user needs and business objectives are met.

• Working in a fast-paced environment with tight deadlines.

• Making complex processes and services easy to understand and interact with.