Support Engineer- Shopfloor Network System

Cognizant is a world leader in delivering digital transformation solutions to Life Sciences. Through our knowledge and expertise in Automation, MES & Digital, we deliver stable manufacturing systems that are optimized to improve operational efficiencies, whilst maintaining compliance.

Our specialist engineering teams have the aptitude to deliver and support Pharma 4.0 architectures and solutions covering all IT, OT and IoT applications, infrastructures and services

Onsite support the Service Leads to deliver the managed services required for the daily operational support for end users and the maintenance department. With the intention of bringing together the efficient delivery of service while driving innovations and value add for our customer.

Responsibilities:

• Configuring SFN PC’s (PC’s, MES/SAP, Lab, Systec)

Subtasks:

• Communicate with user
• SFN PC imaging (clients PC)
• PC Name creation + CMDB
• IP and DNS
• Admin permissions
• Patch updating (vendor PC)
• Security overlay (vendor PC)
• McAfee install
• Secret server onboarding
• Vulnerability scan + remediation
• VNC
• Patch hold
• Acronis
• Install dedicated SW
• Creating and managing WI for SFN PC configurations
• Install SFN Devices: hand scanners, label printers, rugged tablets
• Creating and managing WI for SFN devices
• Administration/ CMDB
• Support of SFN PC’s and SFN devices
• Assist with SFN project/migrations/upgrades
• 8/5 support for production issues (24/7 support is done remotely).

• Higher academic or technical education within IT, Engineering, Automation
• IT Security/cybersecurity experience and automation dependencies.
• Automation system Backup & Disaster Recovery.
• Understanding of interface protocols to Level 2 /3 OT applications.
• Automation Experience in a cGMP environment is essential.
• Excellent organizational skills.
• Ability to work independently and prioritize tasks.
• Availability to work outside office hours when the need arises.
• Ability to prioritise the criticality of support issues as they arise and act accordingly.
• Excellent Analytical and problem-solving skills.
• Excellent communication and reporting attitude.
• Handle and operate efficiently under pressure.
• Dutch speaking is essential.
• Eager to learn and keep up to date with technology evolution.

The Cognizant community:

We are a high calibre team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.