Director, Digital Product Mgmt - API Gateways, Managed File Transfer & Agentic Platforms - Enterprise Architecture

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences - from payments to rewards to servicing - that keeps us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry.

We are seeking a Director of Product Management to lead the strategy, vision, and evolution of our API Gateway, Managed File Transfer (MFT), and Agentic AI capabilities. These platforms enable secure, reliable exchange across applications, services, partners, business processes, and AI agents. The successful candidate will define a multi-year product strategy passionate about automation, resilience, availability, and security.

AI will be central to this vision. The successful candidate will use agentic AI capabilities, and intelligent automation to improve onboarding, self-service, operations, insights, and workflows. In this role, the candidate will also develop safe, auditable patterns for agent-to-agent and agent-to-system interactions.

We are looking for a leader who is excited to challenge established approaches, experiment thoughtfully, learn continuously, and build what comes next for secure integration.

Responsibilities

• Set the vision and product strategy: Own the multi-year roadmap for API Gateway, MFT, and Agentic AI, anticipating customer needs, technology shifts, security

expectations, and new integration patterns.

• Build modern integration : Guide secure interactions across APIs, events, files, services, partners, and AI agents while supporting cloud-native, event-driven, and zero-trust approaches.

• Enable agentic workflows: Define product needs for agent-to-agent and agent-to-system communication, orchestration, state management, observability, guardrails, and governance.

• Put AI at the center of innovation : Apply AI and intelligent automation to improve onboarding, operations, self-service, anomaly detection, insights, workflows, and

product decisions.

• Modernize API and file-transfer experiences: Improve discovery, onboarding, traffic management, identity, policy enforcement, secure data movement, encryption,

automation, observability, and self-service.

• Deliver product outcomes : Turn strategy into priorities and investments that improve adoption, reliability, speed, scalability, cost efficiency, developer and user experience, and risk reduction.

• Advance security, resilience, and trust : Partner with Engineering, Cybersecurity, Risk, and Compliance to strengthen identity, data protection, access, reliability, agent

governance, and regulatory compliance.

• Build positive relationships: Work across Engineering, Architecture, Infrastructure, Operations, AI/ML, Risk, Compliance, and business teams to align priorities, resolve

trade-offs, and accelerate outcomes.

• Lead through influence : Communicate priorities, risks, and outcomes to senior leaders and partners while coaching product professionals and building strong product, We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

• Bachelor’s degree in computer science, computer science engineering, or related experience required; advanced degree preferred.

• 8+ years of product management, technology product leadership, platform strategy, or related experience, including ownership of complex products or platforms.

• Proven ability to define and deliver multi-year product strategies, roadmaps, priorities, and outcomes.

• Experience managing technology products that serve developers, applications, business teams, partners at scale.

• Sufficient proficiency to partner effectively with Engineering and Architecture on cloud, integration, security, reliability, automation, and platform modernization.

• Experience using customer insights, product data, and business priorities to make decisions, simplify experiences, and improve adoption.

• Exposure to AI, intelligent automation, or new technologies and the ability to translate them into practical product opportunities.

• Strong collaboration, influencing, communication, analytical, and problem-solving skills, including aligning with diverse teams and communicate with senior leaders.

• Experience working across Engineering, Cybersecurity, Risk, Compliance, Operations, and business teams to deliver secure and resilient technology products.

• Experience leading, mentoring, and developing product professionals and applying Agile/Lean practices to improve delivery.

Preferred Qualifications

• Product leadership experience with API Gateway, API management, MFT, middleware, data movement, or developer platforms at scale.

• Knowledge of API management capabilities and technologies, including traffic control, authentication, authorization, policy enforcement, rate limiting, and platforms such as Apigee, Kong, or AWS API Gateway.

• Knowledge of secure file-transfer capabilities, including encryption, orchestration, and protocols such as SFTP, FTPS, HTTPS, S3, GCS or AS2.

• Experience with agentic AI, autonomous workflows, agent-to-agent or agent-to-system communication, orchestration, guardrails, governance, and observability.

• Experience modernizing core platforms through cloud, automation, self-service, APIs, event-driven architecture, or zero-trust approaches.

• Experience in financial services or another highly regulated industry.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/)

and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.