Regional Support Technician

Canon USA Regional Technical Specialists support Regional Service Directors as the technical voice on regional priorities. Your Impact

• Provides on-going technical, on-site and phone support to regional Canon USA direct technicians and applicable service agents to troubleshoot highly complex problems including hardware, firmware and workflow.
• Provides regional instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance on better utilization of available resources.
• May create, organize and disseminate information throughout the region so that other engineers can perform their duties more efficiently.
• Maintains and updates applicable problem records, escalating any resolved or unresolved problems to Product support for immediate attention.
• Manages regional FCO database to ensure compliance and timely installation/disposition.
• Works closely with the Product support group on information sharing and best practice implementation.
• Accomplishes any other special projects or tasks as assigned by the regional service Director or designee.

HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience.

• Associate’s degree in mechanical or electronics, or equivalent experience.
• Printer knowledge and testing and/or diagnostic applications.
• Ability to achieve customer satisfaction and loyalty.
• Ability to create solutions for high-level problems.
• Good writing, speaking and listening skills.
• Exhibits initiative and self-starting behaviors.
• Understands computer science principles, mechanical, electrical and electronic theory, and computer equipment technologies.
• Generally available for work 24 hours a day, 7 days a week.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Technical certifications such as A+, Network+, MCSE desired.