Starlink Resell Manager

Manage Starlink reseller orders from intake through fulfillment, coordinating provisioning, logistics, billing, and issue resolution. Serve as a day-to-day contact for reseller accounts, support onboarding and renewal readiness, monitor account health, and escalate risks. Collaborate with Sales, Supply Chain, Finance, Product, and Support teams; maintain CRM and order records; improve processes and documentation; and report on order volumes, fulfillment timelines, account activity, and reseller satisfaction., The Starlink Resale Manager is a foundational role within Armada’s Customer Success organization, focused on delivering best-in-class customer success for our growing customer base., Order Management & Fulfillment

• Serve as the primary point of contact for Starlink Reseller order intake, processing, and status tracking, ensuring accuracy and speed across the ordering lifecycle.
• Coordinate with internal provisioning, logistics, and fulfillment teams to ensure timely activation and delivery of Starlink hardware and service orders.
• Monitor order queues and proactively flag delays, discrepancies, or fulfillment risks to prevent disruption to reseller operations.
• Assist with Data Pool billing true ups across MSP customers.
• Maintain accurate order records and CRM/ordering system hygiene across all reseller accounts.

Reseller Customer Success

• Act as a responsive, reliable day-to-day contact for assigned Starlink Reseller accounts, addressing questions related to ordering, account status, and service.
• Support onboarding of new Starlink Reseller accounts, ensuring resellers understand ordering processes, tools, and support channels.
• Partner with Account Managers to support renewal readiness, account health monitoring, and identification of at-risk relationships.
• Escalate high-priority reseller issues to the Account Manager or Senior Manager with clear context and recommended next steps.

Process & Cross-Functional Coordination

• Collaborate with Sales, Alliances, Supply Chain/Logistics, Support, and Product teams to troubleshoot order or service issues affecting reseller accounts.
• Identify recurring friction points in the ordering process and contribute suggestions for process improvement.
• Coordinate with Finance and Products team around any Starlink pricing or product changes.
• Help maintain and refine ordering playbooks, FAQs, and reseller-facing documentation.

Reporting & Account Insights

• Track and report on order volume, fulfillment timelines, and reseller satisfaction metrics.
• Provide regular updates to the team on account activity, order pipeline, and emerging trends across the Starlink Reseller book of business.

Other Responsibilities

• Support our Marketing and Sales teams with inbound Starlink Reseller inquiries, or small volume hardware orders.
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What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

• Bachelor’s degree or equivalent professional experience.
• 0-2 years of experience in account management, customer support, sales operations, or a related customer-facing role.
• Strong attention to detail and comfort managing multiple projects simultaneously.
• Strong analytical skills with Excel proficiency.
• Excellent written and verbal communication skills.
• Proficiency with CRM and order management tools (e.g., Salesforce or similar)., * Experience supporting MSP, reseller, or channel partner accounts.
• Familiarity with Starlink, satellite connectivity, or telecommunications/hardware ordering processes.
• Exposure to CPQ, order management, or logistics/fulfillment systems.
• Interest in long-term growth toward a Sales or Customer Success role., * A go-getter with a growth mindset. You’re intellectually curious, have strong business acumen, and actively seek opportunities to build relevant skills and knowledge
• A detail-oriented problem-solver. You can independently gather information, solve problems efficiently, and deliver results with a “get-it-done” attitude
• Thrive in a fast-paced environment. You’re energized by an entrepreneurial spirit, capable of working quickly, and excited to contribute to a growing company
• A collaborative team player. You focus on business success and are motivated by team accomplishment vs personal agenda
• Highly organized and results-driven. Strong prioritization skills and a dedicated work ethic are essential for you

Armada is the hyperscaler for the edge, delivering modular AI infrastructure from first deployment to AI factory with speed, scale and sovereignty. Named one of Fast Company’s Most Innovative Companies and to the CNBC Disruptor 50, Armada’s solutions are deployed in over 60 countries globally for organizations ranging from energy to defense.

With nearly $500 million in funding to date, Armada is backed by leading investors including Founders Fund, Lux, BlackRock and Microsoft (M12), alongside strategic partnerships with Microsoft, Dell, Palantir, NVIDIA, SpaceX, and Skydio. We are building the infrastructure layer for sovereign and edge AI - rugged, deployable compute for customers that cannot rely on centralized cloud.

Working at Armada means taking ownership, driving autonomy, and delivering impact. You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world.