Senior Manager, HR Service Delivery Change & Transformation Enablement

The Senior Manager, HR Service Delivery Change & Transformation Enablement prepares HR teams, employees, managers, and business stakeholders for strategic initiatives and transformational changes sponsored by the HR Service Delivery organization. This role serves as the primary change management and stakeholder engagement leader across the HR Service Delivery portfolio, supporting initiatives within HR Service Delivery Hubs, Global Payroll, HR Policy & Compliance, and Workday Product Support.

The position partners with HR Service Delivery leaders to ensure strategic initiatives are successfully adopted through effective organizational change management, stakeholder engagement, readiness planning, and adoption strategies. The role helps ensure solutions are developed with input from key stakeholders, organizational impacts are identified and addressed, and business, HR, and employee communities are prepared to successfully transition to new ways of working.

This role serves as a critical bridge between HR Service Delivery functions and the HR and business organizations they support, helping drive alignment, readiness, adoption, and sustained business outcomes across the HR Service Delivery portfolio.

What You Will Do:

• Across HR Service Delivery Hubs, Global Payroll, HR Policy & Compliance, and Workday Product Support, contribute to initiative planning to ensure stakeholders, readiness, and adoption considerations are incorporated early in the process.
• Identify and map stakeholder groups impacted by HR Service Delivery initiatives, including HR leaders, HR Business Partners, people managers, employees, and business unit leadership teams.
• Partner with business, HR, and HR Service Delivery leaders to identify stakeholder needs, gather feedback, and support the co-creation of solutions that balance business requirements, employee experience, compliance, and operational effectiveness. Ensure business-facing HR teams understand the scope, rationale, impact, and expected outcomes of HR Service Delivery initiatives.
• Identify cross-functional dependencies, stakeholder impacts, and adoption risks across the HR Service Delivery portfolio and lead portfolio-level stakeholder governance across HR Service Delivery initiatives, ensuring stakeholders receive the right information at the right time while minimizing duplication, competing requests, and communication fatigue.
• Prepare HR teams, managers, and employees for change by assessing impacts, identifying adoption risks, and developing plans that build understanding, readiness, and commitment.
• Establish and monitor readiness and adoption metrics to measure organizational preparedness and business outcomes.
• Support stabilization activities following implementation to reinforce desired behaviors and sustain adoption. Facilitate lessons learned and continuous improvement activities to strengthen future change initiatives.
• Develop and maintain standards, frameworks, and best practices for HR Service Delivery change management and stakeholder engagement.

• Bachelor’s degree in human resources, Business, Organizational Development, Communications, Change Management, or a related field or equivalent experience.
• Strong hands-on experience leading organizational change, transformation initiatives, stakeholder engagement, or strategic business initiatives.
• Experience working in complex, matrixed organizations.
• Demonstrated success influencing leaders and stakeholders without direct authority.
• Strong facilitation, consulting, and relationship management skills.

Top Candidates Will Have:

• Experience within HR Service Delivery, Payroll, Shared Services, HR Technology, Compliance, or HR Operations environments.
• Workday HCM experience.
• Change Management or Project Management certification.
• Experience supporting enterprise or global transformation initiatives.

Skills Descriptors:

• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
• Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Cross-Team Integration: Understanding of the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.
• Organizational Change Mgmt: Knowledge of techniques to successfully effect change in an organization and ability to manage the successful and smooth transition from current to desired culture, practices, structure, and overall organizational environment.
• Performance Management: Knowledge of successful performance management techniques; ability to apply organization’s performance management system, practices, and tools to developing and improving individual, team, and organizational performance.

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’re joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it., * Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

• Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus. Additional benefits include paid vacation days and paid holidays.
• This role offers unique visibility to senior leaders across the enterprise and the opportunity to work on high-impact strategic initiatives that shape the future of our HR organization. You will build broad business acumen and strengthen transferable leadership skills in transformation, stakeholder engagement, organizational change management, strategy execution, and cross-functional collaboration.
• All qualified individuals - Including minorities, females, veterans, and individuals with disabilities - are encouraged to apply.

About Caterpillar -

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed., There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.