Manager, Site Reliability Engineering (DevOps)
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Job description
The Sr. Manager, Site Reliability Engineering (DevOps), leads a first-level team responsible for enabling secure, reliable, and efficient software delivery across Penn Mutual’s technology environment. This role manages DevOps engineers who support CI/CD platforms, infrastructure automation, cloud enablement, release engineering, deployment standards, developer tooling, and operational support. The Sr. Manager is accountable for team execution, service quality, process discipline, and continuous improvement. This role is expected to lead by example through active, hands-on technical engagement, helping guide complex work, remove delivery obstacles, and reinforce engineering standards. As a technical leader, you will influence architecture, drive automation strategy, and partner closely with SRE, development, and other infrastructure teams to improve delivery velocity, operational resilience, and developer experience. Key Responsibilities *Lead, coach, and develop DevOps engineers through goal setting, performance feedback, career development, workload planning, and delivery oversight. *Lead by example by remaining hands-on with critical technical work, providing practical guidance, reviewing designs and automation patterns, and modeling the engineering discipline expected of the team. *Translate DevOps strategy and roadmap priorities into clear team plans, measurable deliverables, and sustainable operating practices. *Manage daily operations for Penn Mutual’s DevOps-supported services, including CI/CD pipelines, deployment automation, infrastructure automation, release support, developer tooling, and production readiness practices. *Drive consistent use of Infrastructure as Code, DevSecOps practices, automated testing, reusable deployment patterns, secure configuration, secret management, monitoring, and documentation. *Partner with Software Engineering, SRE, Infrastructure, Architecture, Information Security, QA, Change Management, Risk, and Audit to improve deployment reliability, release safety, compliance readiness, and operational resilience. *Support AWS cloud adoption and modernization by enabling standardized automation, secure delivery pipelines, environment management, observability, tagging, cost awareness, and operational support models. *Use metrics, incident trends, stakeholder feedback, and platform health indicators to improve team performance, reduce manual toil, and strengthen service quality. *Participate in incident reviews, problem management, corrective action planning, ITIL change governance, audit discussions, vendor coordination, and operational improvement initiatives. Sr. Manager, Site Reliability Engineer (DevOps), Lead customer implementations of SOPHiA GENETICS genomic analysis solutions, from planning and sample selection through configuration, training, adoption, and issue resolution. Manage MaxCare Program schedules, timelines, sampling strategies, Statements of Work, technical setup, and cross-functional delivery. Translate laboratory, bioinformatics, data, and clinical regulatory requirements into practical solutions while building trusted customer relationships. The field-based US role includes approximately 30% travel. Top Skills: BioinformaticsCustom ReportingFederated Sso AuthenticationLibrary PreparationNext-Generation SequencingSophia Ddm Platform PNC Bank
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What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
Requirements
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Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field; or equivalent practical experience.
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10+ years of experience in DevOps, SRE, platform engineering, cloud engineering, infrastructure, software engineering, enterprise operations, or a related technology discipline.
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2+ years of experience leading engineers, managing technical work, or serving in a formal or informal people leadership role.
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Practical knowledge of CI/CD, Infrastructure as Code, cloud services, release engineering, deployment automation, observability, DevSecOps practices, and operational support.
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Experience applying standards, controls, documentation, metrics, production readiness practices, and continuous improvement methods in an enterprise technology environment.
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Strong communication and collaboration skills, with the ability to manage priorities and explain technical issues in terms of business impact, risk, and operational outcomes.
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Working knowledge of IT service management, incident management, change management, compliance, audit readiness, business continuity, and technology risk practices.
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Strong problem-solving skills with the ability to analyze complex technical problems and propose/implement effective solutions. Preferred Qualifications
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Experience supporting DevOps, platform engineering, cloud enablement, application modernization, or developer productivity initiatives in a regulated enterprise environment.
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Hands-on experience with AWS, CI/CD platforms, Infrastructure as Code, container platforms, observability tools, security scanning, secrets management, and automated deployment practices.
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Experience embedding security, compliance, logging, monitoring, disaster recovery, tagging, and cost management expectations into cloud and DevOps delivery practices.
- Experience with automation workflows, agents, and other toil-reduction tools.
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Experience improving release quality, change success rates, deployment frequency, incident reduction, automation maturity, and developer self-service capabilities.
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Relevant certifications or demonstrated expertise in cloud, DevOps, platform engineering, containerization, security, IT service management, or reliability engineering.
- Knowledge of Agile software development methodologies such as Agile or Kanban.
Benefits & conditions
Leads and develops a DevOps engineering team responsible for CI/CD, infrastructure automation, cloud enablement, release engineering, developer tooling, and operational support. Drives AWS modernization, DevSecOps, Infrastructure as Code, observability, secure deployment standards, and continuous improvement. Partners with engineering, security, infrastructure, risk, and audit teams to improve reliability, compliance, release safety, and developer experience. Provides hands-on technical guidance, manages service quality and team execution, and participates in incident reviews, change governance, and operational improvement. The summary above was generated by AI
About the company
For over 175 years, Penn Mutual has empowered individuals, families and businesses on the journey to achieve their financial goals. Through our partnership with Financial Professionals across the U.S., we help instill the confidence and reliability that comes from a stronger financial future. Penn Mutual and its affiliates offer a comprehensive suite of competitive products and services to meet the unique needs of Financial Professionals and their clients, including life insurance, annuities, wealth management and institutional asset management. To learn more, including current financial strength ratings, visit www.pennmutual.com.
Penn Mutual is committed to Equal Employment Opportunity (EEO). We provide employment and advancement opportunities to all qualified applicants and associates, according to applicable laws. This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment. All employment-related decisions and practices are free from unlawful discrimination. This includes: race, creed, color, national origin, ancestry, citizenship age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other classification protected under applicable law.
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