ServiceNow Integration Developer / Architect

We are looking for an experienced ServiceNow Integration Developer / Architect to design and lead complex integrations between ServiceNow and multiple enterprise source systems. The successful candidate will have deep expertise in ServiceNow integration architecture, CMDB, CSDM, ITOM, Event Management, APIs, IntegrationHub, Import Sets, and MID Server patterns. You will work closely with onshore architects, process leads, platform owners, infrastructure teams, and offshore development teams to deliver secure, scalable, and maintainable integration solutions., * Own the architecture and technical design approach for integrations between enterprise source systems and ServiceNow.

• Define the end-to-end integration strategy for data ingestion from platforms such as:

• Splunk
• Zabbix
• Flexera
• SCCM / Microsoft Configuration Manager
• NetBox
• Datadog
• Active Directory
• VMware vCenter
• Azure
• Design integration patterns supporting CMDB, asset management, event management, monitoring, discovery, and operational use cases.
• Define source-system responsibilities, data ownership, target CI models, reconciliation logic, and transformation standards.

• Design secure, scalable, and maintainable integration flows, including:

• Authentication
• Credential management
• Scheduling
• Retry handling
• Error management
• Logging
• Monitoring and observability

• Guide developers on implementation standards for:

• REST APIs
• Web services
• Import Sets
• Transform Maps
• IntegrationHub
• Scripted integrations
• MID Server
• Establish data mapping, payload transformation, data quality, normalization, and duplicate-prevention standards.
• Ensure integration designs support appropriate rights separation, data segregation, and controlled access.
• Assess source-data quality and completeness and identify remediation requirements.
• Ensure integrations are optimized for performance, reliability, supportability, and long-term maintenance.
• Collaborate with ServiceNow platform owners, infrastructure teams, architects, and business stakeholders.
• Work independently in an offshore capacity while maintaining effective collaboration with onshore teams.
• Provide technical guidance and support throughout implementation, testing, deployment, and operational run phases.

• 8-10 years of relevant IT experience, with strong hands-on ServiceNow integration and architecture experience.
• Deep experience designing integrations between ServiceNow and multiple enterprise source systems.

• Strong expertise with:

• ServiceNow APIs
• REST / Web Services
• IntegrationHub
• Import Sets
• Transform Maps
• MID Server
• Scheduled integrations
• Event-driven integration patterns
• Strong understanding of ServiceNow CMDB, CSDM, ITOM, Event Management, Discovery, and CI lifecycle management.
• Proven experience integrating monitoring, asset, discovery, inventory, and operational platforms with ServiceNow.

• Practical experience with one or more of:

• Splunk
• Zabbix
• Flexera
• SCCM
• NetBox
• Datadog
• Active Directory
• VMware vCenter
• Azure
• Strong knowledge of data mapping, transformation, normalization, reconciliation, and duplicate prevention.
• Experience defining source-of-truth principles and data ownership models.
• Strong understanding of integration security, credential handling, access control, error handling, monitoring, and performance tuning.
• Experience designing scalable integration architectures for complex, multi-team or multi-domain ServiceNow environments.
• Strong understanding of rights separation and controlled-access models.
• Ability to work independently and communicate effectively with technical and non-technical stakeholders.
• Strong problem-solving and analytical skills.

Technical Competencies

• ServiceNow
• ServiceNow Integration Architecture
• ServiceNow CMDB
• CSDM
• ITOM
• Event Management
• ServiceNow Discovery
• IntegrationHub
• Import Sets
• MID Server
• REST APIs
• Java
• REST Web Services
• Zabbix
• Splunk
• Flexera
• SCCM
• NetBox
• Datadog
• Active Directory
• VMware vCenter
• Microsoft Azure
• Data Transformation & Mapping
• Integration Security

Desirable Skills

• Experience within telecom, utilities, critical infrastructure, or other complex enterprise environments.
• Experience integrating event, monitoring, and observability platforms into ServiceNow Event Management or CMDB.
• Knowledge of OT network asset structures and service-impact relationships.
• Experience with ServiceNow Domain Separation.
• Strong knowledge of ACL design and environment-specific access restrictions.

• Relevant ServiceNow certifications, such as:

• ServiceNow Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• CIS - CMDB
• CIS - ITSM
• IntegrationHub-related certifications

Candidate Eligibility EU citizenship or a minimum of 7 years of residence within the EU is required. Candidates should be able to demonstrate the required right-to-work/residency status when requested. Ideal Candidate The ideal candidate is a senior ServiceNow Integration Developer / Architect with extensive experience designing enterprise-scale integrations. You should have a strong understanding of how operational, monitoring, asset, and infrastructure data is brought into ServiceNow and transformed into reliable, governed CMDB and ITOM data. You should be equally comfortable defining the architecture, establishing integration standards, guiding developers, troubleshooting complex integration issues, and collaborating with distributed technical teams.