UX Designer

Basis Technologies is hiring a UX Designer to help shape complex, AI-enabled product experiences across Klario, our AI-driven Intelligent Change Management platform for SAP-run enterprises. You will work end to end, from discovery through to delivery, turning real customer problems into clear, usable product experiences.

Working closely with Product, Engineering and a Senior UX Designer, you’ll conduct research and discovery to understand customer needs, explore solutions and turn those insights into clear, usable product experiences for a complex domain.

You’ll also help shape how AI works within the product, designing how it responds, guides users, handles uncertainty and adapts to context. This includes exploring conversational and assistive interactions where traditional, linear workflows may not be the best approach.

WHAT YOU WILL DO

Research and discovery

• Plan and conduct user research, including interviews, discovery sessions and usability testing, to understand customer needs, behaviours and workflows.

• Turn research findings into clear problem definitions, user journeys, concepts and design opportunities that inform product decisions.

End-to-end product design

• Design product experiences end to end, from early exploration and low-fidelity concepts through to detailed prototypes and implementation-ready designs.
• Use qualitative insights and product data to test assumptions, validate designs and improve experiences throughout the product lifecycle.

Designing AI-enabled experiences

• Design AI-enabled experiences, considering how AI responds, guides users, handles uncertainty, recovers from errors and adapts to different situations.
• Explore new interaction patterns for conversational, assistive and adaptive AI experiences where traditional linear workflows may not be appropriate.

Learning and craft

• Support post-release learning to understand whether shipped experiences are solving the intended customer problem.
• Contribute to improving UX research, discovery, design documentation and product design practices across the team.

IS THIS OPPORTUNITY FOR YOU?

To help you establish whether this role is for you, these are the key foundational characteristics you will need to be set up for success:

• A portfolio that demonstrates strong product thinking and shows how research, reasoning and iteration shaped the final experience, not just the finished interface.

• Excellent UX research skills, with experience independently planning and running interviews, usability testing and exploratory research.
• Strong experience designing digital products from discovery through to delivery, ideally within B2B SaaS, enterprise software or similarly complex environments.
• Experience designing complex workflows or systems that involve sophisticated, multi-step user journeys.
• A good understanding of AI and LLM behaviour, including how uncertainty, context and generated responses affect the user experience.
• Experience of, or a strong interest in, designing AI-powered products and exploring interaction patterns beyond traditional screen-based experiences.
• Comfortable working within a small, growing design team, collaborating closely with a Senior UX Designer, Product and Engineering.

Aside from the role evolution, tangible individual impact and personal growth you would expect working in a global scale-up, at Basis Technologies we take looking after our people seriously. Our UK benefits package is designed to protect your health, support your development and give you genuine flexibility.

• Competitive salary and bonus

• Private Medical Insurance & health cash plan
• Salary sacrifice pension scheme - contributions rise with tenure
• Life Assurance and Income Protection
• Employee Assistance Programme
• 25 days holiday, rising to 30 with tenure, plus Bank Holidays
• Annual Learning and Development budget (after 3 months)
• Remote hybrid working
• Global work-abroad flexibility, up to one month per year
• Enhanced Parental Leave
• One paid Volunteer Day
• Employee referral bonus
• Mental Health First Aiders programme
• STEM Ambassador Programme Partnership

We enable every SAP-run business to manage change intelligently, no matter how complex their technology landscape. Our suite of Intelligent Change Management (ICM) solutions harnesses the collective intelligence of the SAP community to help business and technology change teams work together to explore, plan and execute business change imperatives. For over 25 years, we have helped equip, liberate and champion SAP change heroes at global leaders like Kimberly-Clark, 3M and Vistaprint., We have been officially named one of the UK’s Best Workplaces by Great Place to Work, for the third year in a row. We are at an exciting point as we scale from 130+ global employees, with the foundations in place to grow with purpose, whilst retaining the individual ownership and tangible impact you would expect working in a scale-up organisation.