Senior IT Infrastructure Analyst / 3rd Line Support Analyst

Arca Consulting Ltd

Bristol, UK

18 days ago

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Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Compensation

£45,000.0 - £52,000.0

Working hours

Regular working hours

Job source

www.adzuna.co.uk

Tech stack

Microsoft Windows Active Directory Microsoft Azure Backup Devices Cloud Computing Configuration Management Domain Name System (DNS) File Transfer File Transfer Protocol (FTP) SSL Extension Desktop Environments Hyper-V Virtual Private Networks (VPN)

+11 more

Microsoft Office Microsoft SQL Server System Center Configuration Manager Windows Servers Citrix Systems Standard Sql Software Deployment File Transfer Protocol (FTP) Microsoft InTune Information Technology Vmware

Job description

Provide hands-on 3rd line infrastructure and technical support, working closely with the Service Desk and wider IT teams
Act as a technical escalation point for complex infrastructure issues and troubleshoot problems through to resolution
Take a technical lead during P1/P2 major incidents, coordinating activity across relevant resolver teams
Support and maintain a hybrid Microsoft infrastructure environment, covering both cloud and on-premises technologies
Work extensively with Microsoft Azure, Entra ID, Active Directory and Microsoft 365
Manage and support the end-user computing environment using Microsoft Configuration Manager (MECM/ConfigMgr) and Intune
Support Windows Server and desktop environments, including patching, upgrades, certificates and platform optimisation
Work with virtualisation technologies including VMware and Hyper-V
Support software deployment, provisioning and policy compliance through ConfigMgr and Intune
Investigate recurring issues, carry out root cause analysis and implement preventative solutions
Contribute to infrastructure projects, technical changes and service improvements from planning through to implementation and testing
Maintain technical documentation and help establish infrastructure standards and best practice
Participate in a 24/7 on-call rota for business-critical services

Technologies:

Active Directory
Azure
Citrix
Cloud
Hyper-V
Support
Microsoft 365
Microsoft Intune
SQL
VPN
VMware
Windows
Office 365, We are a leading e-commerce company offering an initial 10 to 12 month fixed-term contract with the potential to become permanent. This is a hybrid role with 2 days per week onsite, giving you the opportunity to join a well-established and recognisable business. You will be part of our infrastructure team in a genuinely hands-on role with exposure to a broad Microsoft, cloud and on-premises technology environment, and the opportunity to make a real impact through infrastructure improvements and automation.

Requirements

Strong experience at 3rd line level in a sizeable corporate or enterprise IT environment
Strong experience with Microsoft Azure Local
Strong experience with Microsoft 365
Strong experience with Windows Server and desktop environments
Strong experience with Microsoft Configuration Manager (MECM / ConfigMgr)
Strong experience with Microsoft Intune / Endpoint Management
Strong experience with basic networking and infrastructure troubleshooting
Experience with SQL Server, Citrix, DNS, Always On VPN, Managed File Transfer (MFT), FTPS/SFTP and enterprise backup solutions is beneficial
Strong problem-solving skills with a methodical approach to troubleshooting
Good communication skills
Ability to take ownership of issues from initial investigation through to resolution