Software Configuration Analyst - E2

The role plays a critical part in maintaining the configuration of IT based processing systems to the optimum operational and test specific standards. Reporting to the Sustainment Service Desk Manager and LMSOC Technical Manager , The Software Configuration Analyst will be responsible for but not limited to supporting, execution and automation of software deployments and configuration changes to a large mixed-OS estate, * Manage and maintain system configuration files across 2,000+ targets, including validation of configuration sets containing up to 1,500 parameters using scripting, reporting, and deployment tools.

• Process and deploy 30+ types of customer-supplied operational data files (ODFs) to between 30 and 500 targets on a regular basis.
• Maintain Integration & Test (I&T) and production environments, ensuring accurate, timely, and fault-free configuration and software deployments.
• Monitor mission-critical applications and services, analyse performance trends, investigate service degradation, and troubleshoot application and configuration issues.
• Support development and integration activities, including defect management, performance trials, system validation, and agile sprint release deployments.
• Work closely with customer, integration, development, and external technical teams to validate configurations, resolve issues, and coordinate future software releases.
• Maintain and support server infrastructure to meet SLA requirements and coordinate hardware and software builds with onsite technicians.
• Create and manage customer address directories and provide ad hoc reports, tools, and utilities to customers, management, and support teams.
• Assist in managing incident, service request, and change queues across multiple toolsets, while maintaining and updating processes and procedures.
• Act as a key technical contact for deployment activities, advising first-line support on system changes and providing out-of-hours and 3rd-line on-call support when required.

• Strong proven background in understanding Unix/Linux technologies.
• Strong proven background in supporting Windows systems and technologies.
• Proven track record in deploying software to large mixed estates.
• Proven track record working with enterprise management tools.
• Proven track record in developing information technology systems.

Desired Skills

• Windows Server
• IBM Big Fix
• Ansible
• Jenkins
• Confluence
• Jira
• Mercury Quality Centre
• ServiceNow
• Hornbill
• Postgress SQL
• Experience of scripting languages E.g. Bash, Windows, Perl etc.
• Experience of work within a service management environment.