(USA) Senior, Software Engineer

Walmart is seeking a Senior Software Engineer - Site Reliability Operations Lead to drive the reliability and operational excellence of its global Omnichannel eCommerce platforms. In this role, you will provide technical leadership for 24x7 production operations, proactive monitoring, major incident management, API integrations, observability, and automation initiatives. Partnering closely with Engineering, Platform, Cloud, and Product teams, you will design and optimize intelligent operational workflows, enhance system reliability, automate critical processes, and improve customer experience through modern Site Reliability Engineering (SRE) practices and AI-driven operational solutions.

About the team:

Our team serves as Walmart’s Command & Control Center for Omnichannel eCommerce, ensuring continuous availability, reliability, and performance of customer-facing digital platforms. We lead proactive monitoring, incident detection, triage, and Major Incident Management to minimize disruptions and support seamless shopping experiences. By advancing enterprise observability, automation, and AI-assisted capabilities, we enhance incident response and platform resilience. Collaborating closely with engineering teams, we perform root cause analysis and drive continuous improvements to strengthen operational stability and improve the reliability of Walmart’s global eCommerce ecosystem.

What you’ll do:

• Lead the monitoring, detection, triage, and resolution of major production incidents across Walmart’s Omnichannel eCommerce platforms.
• Serve as the incident commander during critical outages, leading bridge calls and coordinating cross-functional teams to restore services as quickly as possible.
• Design, develop, and maintain RESTful API integrations, operational tools, and workflow automation solutions.
• Continuously enhance monitoring, observability, and alerting capabilities using enterprise platforms and Site Reliability Engineering (SRE) best practices.
• Diagnose and resolve complex issues across Linux/Unix systems, cloud infrastructure, networking, Kubernetes, APIs, and microservices-based environments.
• Implement automation and self-healing capabilities through DevOps methodologies and Infrastructure as Code (IaC) practices.
• Leverage AI-powered operational solutions to improve incident response, accelerate issue resolution, and increase operational efficiency.
• Lead root cause analysis (RCA) initiatives and drive continuous improvements in system reliability, automation, performance, and operational excellence.

• Proven experience supporting large-scale Omnichannel eCommerce platforms, with expertise in Major Incident Management, production operations, incident triage, escalation management, and rapid service restoration.
• Demonstrated success leading cross-functional incident response teams and driving operational excellence across highly available, customer-facing systems.
• Strong technical knowledge of Linux/Unix, Microsoft Azure, Google Cloud Platform (GCP), Kubernetes, Docker, networking, RESTful APIs, and distributed microservices architectures.
• Hands-on experience with enterprise observability and monitoring solutions, including Grafana, Prometheus, Splunk, Dynatrace, and OpenTelemetry.
• Proficient in Python, Java, JavaScript, Shell scripting, SQL, REST API development and integration, and workflow automation.
• Experience implementing Site Reliability Engineering (SRE) best practices, CI/CD pipelines, Infrastructure as Code (IaC), self-healing capabilities, and AI-assisted operational solutions.
• Excellent analytical, problem-solving, communication, collaboration, and technical leadership skills, with the ability to influence and drive outcomes across cross-functional teams., Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor’s degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years’ experience in software engineering or related area.

Option 2: 5 years’ experience in software engineering or related area.

Preferred Qualifications…

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in Computer Science or related field and 2 years’ experience in software engineering or related field

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable., The annual salary range for this position is $117,000.00 - $234,000.00

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.