SAP Public Cloud Support specialist

We are looking for an SAP Public Cloud Support specialist to provide finance-focused application support for business users. This Long-term Contract position will manage incoming support requests, work directly with stakeholders to clarify issues, and help deliver timely solutions in a collaborative environment. The ideal candidate brings strong finance process knowledge, hands-on experience with SAP Public Cloud, and the communication skills needed to guide users through issue resolution.

Responsibilities:

Manage assigned finance support requests and investigate issues to provide accurate, timely resolutions.

Coordinate with business stakeholders to gather details, clarify problems, and schedule discussions when direct follow-up is needed.

Support SAP Public Cloud finance-related processes by identifying configuration or process issues and recommending practical solutions.

Document findings, resolution steps, and key updates to maintain clear support records and knowledge sharing.

Partner with functional teams to interpret business needs and translate them into effective system support outcomes.

Monitor ticket progress to ensure service expectations are met and unresolved items are escalated appropriately.

Travel as needed for onsite meetings or collaboration sessions, including up to two visits when required.

5+ years of experience in finance support, systems support, or related functional roles.

2+ years of hands-on experience working with SAP Public Cloud.

Strong verbal and written communication skills with the ability to work effectively with business users.

Experience handling support tickets, troubleshooting issues, and coordinating issue resolution activities.

Familiarity with business requirements documentation and configuration management practices.

Ability to travel for onsite engagement up to two times as needed.

Experience with technical and platform-related concepts such as client-side scripting, API development, or Salesforce development is a plus., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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