Mobility Support Specialist - TechOps IT

You will support a primary resource managing approximately 4,000 mobile devices across three regional carriers for TechOps and Wheelchair programs., · Provide Tier 1 and Tier 2 mobile device support and troubleshooting.

· Manage access, application setup, and device deployment for new hires.

· Support system change processes for iOS and application updates.

· Format and send alerts, bulletins, and read-and-sign updates directly to iPads.

· Administer the document control tool with Technical Publications.

· Track shipment returns and replacements alongside Base Admin and Base Managers.

· Maintain the application database and clear storage issues.

· Coordinate with maintenance training teams to deliver mobility training programs.

· Create and update technical documentation.

· Serve as a liaison between IT teams, regional groups, and external vendors.

· Bachelor’s degree in computer science, Computer Engineering, Information Systems (CIS/MIS), Engineering, or equivalent experience.

· Minimum 2 years of total experience.

· 2 years of experience in asset management.

· 1 year of experience in Help Desk or Customer Service.

Top Mandatory Skills

· Mobile Device Management (MDM) solutions, specifically JAMF or SOTI.

· Apple deployment tools, specifically Apple Configurator and Apple Business Manager (ABM).

· Hardware support experience with Apple iPads and mobile printers.

Preferred Qualifications

· Airline industry experience.

· Experience supporting Windows Rugged Toughbooks.

· Knowledge of Windows, Linux, iPadOS, wireless, cellular, and networking basics.

· Knowledge of Comply365 or JeppFD-Pro applications.

· Apple certification.

· Advanced Microsoft Office skills.

· Strong written and verbal communication skills.

VGAI Solutions is an AI-native and technology solutions firm that helps organizations build high-performing engineering and technology teams. MBE-certified and ISO 9001-registered, we operate across the USA, Mexico, UAE, Mauritius, and India, with our Global Delivery Center in Hyderabad. From specialized IT to engineering talent to end-to-end AI solutions, we deliver the human capital that powers our Fortune 1000 clients.