Network Operations Engineer

Our client is seeking a Network Operations Engineer to join the Network Operations team supporting a large-scale, global network environment. This position will focus on 24/7 network monitoring, operational support, incident response, troubleshooting, and vendor coordination for mission-critical applications and services across the Discover network, including Discover, Diners Club, and Pulse., * Monitor and manage day-to-day operations of a large-scale global network environment.

• Provide real-time monitoring of network connectivity, performance degradation, system events, and alerts.
• Perform basic troubleshooting and diagnostic commands on Cisco network devices.
• Investigate physical-layer and network-layer issues and coordinate appropriate remediation.
• Manage incidents and tickets through resolution, maintaining clear documentation and follow-up.
• Work closely with internal engineering teams, network teams, and external vendors to resolve network issues.
• Escalate high-priority incidents and coordinate rapid-response activities.
• Proactively mitigate network issues to minimize impact to critical sites and applications.
• Monitor network connections across hundreds of global locations and network hubs.
• Support network changes and occasionally implement basic operational changes.
• Maintain and follow established Standard Operating Procedures (SOPs) and technical documentation.
• Utilize network monitoring and troubleshooting tools such as SolarWinds, Riverbed, SecureCRT, Splunk, and internal monitoring platforms.
• Perform packet tracing and network analysis as required.
• Utilize basic Ansible and scripting/automation capabilities where applicable.
• Participate in Agile ceremonies, team discussions, demos, and presentations.
• Maintain a security-first mindset when performing network operations.
• Adapt to new technologies and continuously improve operational processes.

The ideal candidate will have strong network operations experience, Cisco knowledge, monitoring experience, and the ability to work effectively in a fast-paced, high-response environment. This is primarily an operations/ eyes-on-glass role, rather than a network architecture or hardware implementation position., * Bachelor’s degree in Computer Science, Information Technology, Networking, or a related field.

• Hands-on experience in network operations/monitoring.
• Experience using SecureCRT.
• Experience with SolarWinds/Riverbed/Splunk.
• Experience in Identifying triage, prioritize, and respond to network incidents and outages.
• Eyes on glass - continuous monitoring monitoring dashboards in real time
• Strong understanding of Cisco networking environments.
• Experience troubleshooting network connectivity and performance issues.
• Ability to monitor, prioritize, and respond to multiple events simultaneously.
• Strong communication and vendor-management skills.
• Ability to work independently and follow detailed SOPs and operational procedures.
• Ability to adapt to new technologies and operational tools.
• Understanding of automation, observability, and security principles.
• Ability to participate effectively in an 24/7 operations environment., * CCNA certification.
• Experience with Ansible and network automation.
• Scripting/programming experience.
• Experience working in a Network Operations Center (NOC) or similar 24/7 operations environment.
• Experience managing incidents involving multiple vendors and geographically distributed network sites.
• Experience with proactive incident mitigation and rapid-response troubleshooting.