Desktop Support Technician

All Lines Technology has an immediate opening for a Desktop Support Technician to work on site in Cranberry and Rochester. End User & Technical Support

• Analyze, diagnose, and resolve complex issues involving workstation hardware, operating systems, business applications, and networked peripherals.
• Provide advanced troubleshooting for networked hardware and software products across multiple company platforms.
• Document incidents, resolutions, and asset management activities within the corporate helpdesk system.
• Ensure timely resolution of service tickets in alignment with departmental service level expectations.
• Support hardware and software upgrades, system implementations, and technology rollouts.
• Maintain and administer the corporate mobile device and cellular account, including device provisioning, upgrades, and service plan management.
• Support and maintain software management systems including deployment and patch management platforms (e.g., SCCM or similar tools).
• Support, maintain, upgrade, and troubleshoot multimedia systems including projectors, video displays, video conferencing systems, and interactive whiteboards.
• Provide on-site and remote support for conference room technologies and executive presentations as needed.

Automation & Continuous Improvement

• Develop and implement automated technology solutions using scripting tools such as PowerShell.
• Identify process improvement opportunities to enhance efficiency and reduce recurring technical issues.
• Analyze support data trends to recommend proactive solutions.

Training & Leadership

• Develop and deliver end-user training materials and sessions as required.
• Mentor junior support technicians and provide technical guidance.
• Collaborate with IT team members to ensure consistent service standards and knowledge sharing.

• Minimum 1+ year of experience as a computer or network technician, or equivalent combination of education and experience.

• Advanced knowledge of:

• PC repair and configuration
• Microsoft Windows operating systems
• Microsoft Office applications
• Software deployment tools (SCCM or similar platforms)

• Intermediate knowledge of:

• TCP/IP networking concepts
• Windows networking and security
• Strong analytical and problem-solving abilities.
• Advanced written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service orientation.
• Ability to work independently and collaboratively within a team.