Network Operator 2

As a Network Operator, you will work on the team responsible for 24/7 alarm response, incident analysis/troubleshooting/dispatch, enterprise job control, customer support, and general level 1 and level 2 I/S services across all Valero business units and locations. This position works on a shift schedule that may include nights and weekends and rotates quarterly.

In addition to core monitoring and support duties, this role is designed to reduce operational toil across the enterprise by taking ownership of repeatable tasks traditionally handled by Level 2 and Level 3 teams. You will work closely with those teams to document, standardize, and automate operational procedures-helping to streamline workflows and improve service delivery.

Key Competencies:

• Problem-Solving
• Initiative
• Results Orientation
• Interpersonal Skills

Our goal at Valero is to continue to be the premier manufacturer, distributor, and marketer of quality transportation fuels and petrochemical feedstocks, while serving the needs of our employees, communities and stakeholders. You can help achieve this goal if you can:

• Monitor and respond to alarms from Valero I/S infrastructure and applications.
• Open and facilitate support calls with third party providers.
• Create, monitor, and troubleshoot scheduled jobs.
• Resolve incidents independently and assist with complex incident troubleshooting and resolution.
• Execute well-documented operational tasks transitioned from Level 2/3 teams.
• Collaborate with engineering and operations teams to identify and automate repetitive tasks.
• Maintain and improve runbooks and knowledge base documentation.
• Contribute to Valero’s automation initiatives by supporting scripting, orchestration, and process improvement efforts.
• Follow ITIL based service management processes (Change, Incident, Request).

• High School Diploma or GED
• 2 years of experience in a Technology or Network Operations Center in a large enterprise environment.
• 2 years of experience with first level administration and troubleshooting of Windows Servers, virtual machines, and Telecom Circuits.
• Able and willing to work on-site, in-person at the Valero San Antonio location, required.

Preferred Qualifications:

• Bachelor’s degree (or higher) or foreign equivalent degree in Computer Science, Engineering, Information Technology or related field.
• Windows Server administration experience
• PowerShell scripting experience
• VMware vSphere or other hypervisor experience
• BMC Control-M Workload Automation experience
• OpenText Operations Bridge, Network Node Manager, Network Automation or SMAX experience
• Modern data protection platforms (e.g., Rubrik, Cohesity) experience
• Microsoft System Center Operations Manager (SCOM).
• Cisco routing, switching, or UCS experience

The above description reflects the primary job function and may not include all detailed job functions performed in the role.

This position is an hourly non-exempt status, which means you are eligible for overtime pay., Position level and salary will be commensurate with qualifications and experience., Need more reasons to work for a company that is both professionally challenging and culturally rewarding? Take a look at some of our best-in-class benefits:

• Competitive Pay and Annual Bonus Program
• 100% match on 401(K) up to 7%, with immediate vesting
• Company-sponsored Pension Plan
• Comprehensive Healthcare and Wellness Programs
• Valero Daycare Center
• Employee & Family Wellness Center
• State-of-the-art 24-hour Fitness Center free for employees and spouses with access to Tennis and Basketball Facilities

Valero’s employees are the heart of its success, and there is a reason why the company is an employer of choice in the fuels manufacturing and marketing industry. It’s not just the excellent benefits package, or the opportunities for personal growth, it’s also the caring and committed culture of the organization that makes everyone feel like they’re truly part of a team. For more information, visit Valero.com.

Valero is the best-in-class producer of essential fuels and products that are foundational to modern life. We invite you to join our ~10,000 employees to drive exceptional results for our company, the energy industry and our community.