Helpdesk Support Specialist

Microsoft 365 Issue Tracking Microsoft Office Active Directory CompTIA Network+ Help Desk Support CompTIA Security+ Business Valuation Microsoft Windows 7 Microsoft Windows 10 Full Stack Development Remote Troubleshooting Artificial Intelligence Effective Communication Network Troubleshooting Business Transformation SQL (Programming Language) Employee Assistance Programs Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP), This person will be providing in person and remote support to one of Alliance’s largest customers. They will be using Connectwise ticketing system (internal ticketing system for Alliance) to field the calls which could range from printer issues, network connectivity and Windows 7/8 and Windows 10. This individual also must have some VPN support experience as well as Active Directory support (resetting passwords, unlocking accounts) After this person is trained they may be traveling to client sites to provide hands-on support to any issues they could not solve over the phone. This person will also be responsible for going onsite to meet with clients. Providing face to face, troubleshooting of multiple networks and following up with service orders. Additionally, there is heavy Documentation involved along with remote troubleshooting and server troubleshooting. This individual will also be responsible for troubleshooting within Active Directory, providing support with DHCP/DNS. Along with slight SQL work and working with 3rd party vendors., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Helpdesk Support Specialist TEKsystems

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Mac OS Dentistry Operations Leadership CompTIA A+ Communication Prioritization Apple Products Lifting Ability Time Management Problem Solving Customer Service CompTIA Network+ Business Valuation System Installations Full Stack Development Artificial Intelligence Business Transformation Interpersonal Communications End-User Training And Support Customer Relationship Management Troubleshooting (Problem Solving) +0

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Addison, TX*Hybrid

Operations CompTIA A+ Telecommuting Microsoft 365 Issue Tracking Customer Service Microsoft Office Active Directory CompTIA Network+ Help Desk Support CompTIA Security+ Business Valuation Microsoft Windows 7 Microsoft Windows 10 Full Stack Development Remote Troubleshooting Artificial Intelligence Effective Communication Network Troubleshooting Business Transformation SQL (Programming Language) Employee Assistance Programs Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP) +0

Windows, Active directory, microsoft office, office 365, Help desk support, Customer service

Top Skills Details

Windows,Active directory,microsoft office,office 365

Additional Skills & Qualifications

Great personality and effective communication are key. Swat looks for someone who can be trained and grow in this role. Since this person is working remotely they must be able to be independent and take charge of things for themselves.

A+ certification required (or able to obtain in first 6 months)

Network+ and Security+ certification preferred

This is a Permanent position based out of Addison, TX. Pay and Benefits

The pay range for this position is $50000.00 - $65000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

• Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.