Desk/Desktop Support Analyst

We are looking for a Desktop Support Analyst to provide hands-on technical assistance for end users. This position focuses on resolving day-to-day hardware, software, device, and service desk issues while helping maintain dependable technology operations. The ideal candidate will bring a customer-focused approach, solid troubleshooting ability, and a commitment to supporting secure and reliable systems.

Responsibilities:

Deliver first- and second-level support for desktops, laptops, mobile devices, peripheral equipment, and common business applications.

Respond to service requests and incidents within defined service expectations, ensuring issues are addressed accurately and in a timely manner.

Install, configure, maintain, and troubleshoot user hardware and software for internal staff, providers, and external partners.

Support desktop, mobile, and telecommunication tools to promote stable access and consistent system performance.

Assist with user account administration and directory-based support tasks, including work related to Active Directory environments.

Follow security and compliance standards while supporting technology used in regulated healthcare operations.

Help sustain technical systems that are essential to patient services and daily business functions.

Work with internal teams to recommend and apply improvements that enhance support processes and end-user technology experiences.

Participate in modernization and continuous improvement efforts related to workplace technology and support services.

At least 1 year of experience in desktop support, help desk, or a similar end-user support role. Working knowledge of Microsoft Windows environments, including Windows 10 administration and troubleshooting. Familiarity with Active Directory and basic user account support activities. Experience handling service desk tickets and documenting incidents, resolutions, and follow-up actions. Strong foundational troubleshooting skills across hardware, software, and peripheral devices. Ability to communicate clearly with users and provide detail-oriented customer support in a fast-paced environment. Comfortable supporting multiple technologies while prioritizing tasks to meet service expectations., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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