Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for employees in Milwaukee, Wisconsin. This Long-term Contract position is ideal for someone who enjoys solving day-to-day technology issues, keeping equipment records organized, and creating a smooth experience for new hires and departing staff. The role blends hands-on desktop support, asset coordination, and user assistance, requiring strong communication, attention to detail, and a customer-focused approach., Provide front-line support for hardware, software, printer, network, and mobile device issues, ensuring employees receive timely and effective assistance. Record incidents, troubleshooting steps, and outcomes in the ticketing system to maintain clear and accurate support documentation. Set up, configure, test, and deploy desktops, laptops, and mobile devices for employees while confirming readiness before delivery. Maintain up-to-date asset records by tracking equipment assignments, serial numbers, tags, locations, and related documentation. Conduct inventory checks and support reporting activities to improve visibility into device usage, stock levels, and overall asset status. Coordinate device moves, replacements, repairs, upgrades, and retirement activities while working with vendors and service providers as needed. Support onboarding by preparing user accounts, workstations, software access, and mobile devices, and by helping new employees get started with their technology. Manage offboarding tasks by collecting assigned equipment, wiping and decommissioning devices, revoking access, and handling mobile line changes in line with security requirements. Escalate advanced technical problems when necessary and follow through to help ensure issues are resolved completely and on schedule.

At least 1 year of experience in desktop support, help desk, or a similar IT support environment. Working knowledge of Windows 10 and Windows 11 in a business setting. Familiarity with Active Directory and Active Directory Users & Computers for basic account and access administration. Experience using a ticketing system to manage service requests, updates, and resolution details. Understanding of computer hardware, desktop equipment, and hardware or software installation procedures. Exposure to asset inventory or asset management processes, including tracking assigned equipment. Ability to troubleshoot common technical issues and explain solutions clearly to non-technical users. Experience supporting onboarding activities and mobile devices such as iPhones is preferred., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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