Microsoft Business Applications Administrator

Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country! The Microsoft Business Applications Administrator is responsible for providing technical administration support for all Microsoft Business Applications. This includes but is not limited to D365 CRM, D365 F&O and PowerPlatform., · Performs day-to-day operational administration, support, maintenance, and implementation of all Microsoft Business Applications. · Provides support by researching and resolving incidents, problem tickets and vulnerabilities; follows up with customers to ensure satisfactory resolution. When necessary, escalate issues requiring development or vendor assistance. · Serve as a subject matter expert, technical resource and escalation path for all Microsoft Business applications. · Responsible for establishing and enforcing best practices regarding design, installation, and maintenance of all Microsoft Business Applications. · Assist with the establishment and oversight of a PowerPlatform Governance PowerPlatform Hub and Center of Excellence (CoE). Competencies Required

· Advanced system administration knowledge of D365 CRM, D365 F&O and/or PowerPlatform. · Working knowledge of Active Directory, Microsoft Azure, and current supported Microsoft SQL and Windows Server. · Familiar with Dataverse. · Extensive practical knowledge in trouble shooting methodologies and principles and issue resolution techniques. · Excellent customer service and problem-solving skills with the ability to work independently while supporting a team environment. · Solid analytical skills with strong attention to detail and concern for data accuracy. · Strong organizational, process and project management skills with the ability to prioritize workload, multi-task, and meet deadlines in a fast-paced environment. · Exceptional verbal communication and technical writing skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics. · Flexibility to provide application support during weekend and evening hours as needed., · 4 years of information technology support service required. · 3 years of experience supporting D365 CRM, D365 F&O and/or PowerPlatform environment required. · Financial services or banking industry experience preferred. Formal Education & Certification: · Bachelor’s degree in information systems, computer science or related field preferred; or an equivalent amount of related experience. · Industry recognized certification in Microsoft Dynamics and/or Power Platform preferred., Administrative Skills, Analysis Skills, Banking Services, Best Practices, Business Solutions, Computer Science, Computer Security, Customer Relationship Management (CRM), Customer Support/Service, Data Quality, Detail Oriented, Establish Priorities, Financial Services, Identify Issues, Information Technology & Information Systems, Microsoft Active Directory, Microsoft Certifications, Microsoft Dynamics, Microsoft Product Family, Microsoft SQL Server, Microsoft Windows Azure, Microsoft Windows Server, Multitasking, Needs Assessment, Operational Support, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Management, Project/Program Management, Software Administration, Systems Administration/Management, Technical Support, Technical Writing, Time Management, Writing Skills

· Full-Time. Supervisory Responsibility: · None. Travel: · 0% - Negligible amount of travel expected. Working Conditions: · Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc. Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Woodforest is an Equal Opportunity Employer, including Disability and Veterans.

Job:Technology Services*