IT Assistant Manager

Skokie Public Library is looking for an IT Assistant Manager to provide technical leadership for our network, servers, and virtual environments while guiding and mentoring a small team of IT Specialists.

In this role, you’ll help design, maintain, and improve the systems that keep our library running, from wired and wireless networking to security, backup and recovery, and core infrastructure services. You’ll collaborate closely with colleagues across the organization, lead complex technical projects, and occasionally step in for the Information Technology Manager, giving you the chance to grow your leadership skills in a supportive environment.

What You’ll Do

As the IT Assistant Manager, you will:

• Design, administer, and optimize wired and wireless network infrastructure

• Manage and support firewalls, network security controls, VPNs, authentication systems, and remote access technologies

• Administer Unix/Linux and Windows server environments, virtualization platforms, and enterprise storage systems

• Monitor system performance, capacity, security, and availability while leading maintenance, upgrades, and lifecycle planning

• Support Microsoft Windows Server, Microsoft 365, Active Directory, Microsoft Entra ID, and related cloud services

• Lead technology projects from planning through implementation while collaborating with staff, vendors, and stakeholders

• Respond to complex infrastructure incidents, perform root-cause analysis, and implement long-term solutions

• Administer backup and recovery systems and support disaster recovery preparedness

• Supervise, mentor, and provide technical guidance to IT Specialist staff

• Assist with departmental planning, budgeting, technology standards, and daily IT operations

• Serve as a senior technical resource and assume designated responsibilities of the Information Technology Manager when needed

• Bachelor’s degree in Computer Science, Information Technology, Network Engineering, Cybersecurity, or a related field, or an equivalent combination of education, certifications, training, and experience

• Three or more years of progressively responsible experience supporting enterprise network and infrastructure environments

• At least one year of supervisory experience or experience serving in a formal technical lead role

Preferred Qualifications

Candidates with any of the following are strongly encouraged to apply:

• CCNA, CCNP, or comparable networking certification

• Experience independently administering enterprise firewalls

• Experience designing and supporting enterprise wireless networks

• Experience administering Microsoft 365 and cloud services

Technical Expertise

Successful candidates will have strong knowledge of:

• TCP/IP networking, including IPv4, VLANs, DNS, DHCP, VPNs, NAT, routing, and switching

• Enterprise network security principles and practices

• Firewall administration and network segmentation

• Wired and wireless network architecture and troubleshooting

• Unix/Linux and Windows server administration

• Virtualization, storage, backup, and recovery systems

• Microsoft 365, Active Directory, Group Policy, and Microsoft Entra ID

• Endpoint operating systems including Windows, macOS, iOS, and Android

• Scripting and automation tools

• Infrastructure monitoring, documentation, and operational best practices

At Skokie Public Library, technology is more than infrastructure. It is how we connect people to information, learning, creativity, and opportunity., At Skokie Public Library, we’re more than a place for books. We’re a welcoming community destination where people come to learn, create, connect, and grow. Serving one of the most diverse communities in the region, we provide innovative programs, inspiring spaces, and exceptional service that make a difference in people’s lives every day. If you’re excited by the idea of combining advanced technical work with helping staff and community members benefit from dependable, thoughtfully designed technology, we’d love to hear from you.