Network & IT Infrastructure Administrator

1. Network Infrastructure Administration *Manage, monitor, and maintain LAN/WAN, wireless, VPN, and network security environments. *Configure and support network devices including routers, switches, firewalls, and wireless access points. *Troubleshoot network connectivity, performance, routing, switching, and wireless issues. *Support network upgrades, expansions, and infrastructure improvement projects. *Maintain network documentation, diagrams, standards, and operational procedures. *Coordinate with carriers, vendors, and service providers for issue resolution and implementation activities. *Assist with network security administration including firewall policies, VPN access, and access control management.

2. IT Infrastructure & Systems Support *Support Windows-based infrastructure, Active Directory, DNS, DHCP, file services, and user account administration. *Perform system monitoring, patch management, and routine operational maintenance. *Assist with IT infrastructure deployments, upgrades, and migration projects. *Maintain IT asset inventory, lifecycle management, and documentation.

3. End User Support *Provide onsite and remote technical support for approximately 200 users. *Troubleshoot hardware, software, printing, conferencing, and connectivity issues. *Support employee onboarding, offboarding, workstation deployment, and equipment setup. *Serve as the primary point of contact for local IT support requests and escalations.

4. Project & Vendor Coordination *Coordinate with internal IT teams, external vendors, and business stakeholders. *Support office, warehouse, and infrastructure expansion initiatives. *Participate in IT standardization, cybersecurity, and operational improvement projects. *Assist in implementing corporate IT policies and best practices.

*Bachelor’s Degree in Information Technology, Computer Science, Engineering, or related field. *Minimum 3 years of experience in Network Administration, Infrastructure Operation s, or IT Support. Strong knowledge of: *TCP/IP, DNS, DHCP *Routing & Switching *LAN/WAN/WLAN Technologies *VPN Technologies *Firewall Administration *Network Monitoring and Troubleshooting Hands-on experience configuring and supporting: *Cisco Routers, Cisco Switches, Cisco Firewalls *Cisco Wireless Infrastructure *Experience supporting Windows Server environments and Active Directory. *Experience providing user support in office and warehouse/manufacturing environments. *Ability to troubleshoot network and infrastructure issues independently. *Strong customer service, communication, and documentation skills. *Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word). Preferred *Experience with Cisco Meraki administration and deployment. *Experience with Microsoft Entra ID (Azure AD) and Microsoft 365 administration. *Experience supporting warehouse, logistics, or manufacturing environments. *Knowledge of network security technologies including IPSec, SSL VPN, IDS/IPS, and Access Control. *Experience with VoIP, Unified Communications, and wireless network optimization. *Familiarity with network monitoring and packet analysis tools. Certifications Preferred certifications include: *Cisco CCNA *Cisco CCNP *CompTIA Network+ *Microsoft Certified Credentials