User Interface and User Experience (UI/UX) Designer

When customers interact with us through our digital platforms, they should feel a genuine connection - that we truly know them and understand their needs. This customer centric philosophy is at the core of all our designs. We are looking for a seasoned UI/UX Designer who will champion this experience for our customers and serve as a key driver of our digital transformation. You will be the voice of the user and a relentless advocate for quality in everything we create.

You are passionate about solving complex, real world user experience challenges. With deep expertise and a love for color and typography, you possess a proven ability to apply these skills to create intuitive, useful and joyful experiences in products. You understand the critical role visual design plays in enhancing brand and user experiences, and you’re willing to push creative boundaries to achieve excellence.

Reporting to the Head of Digital & Innovations Factory, you will be a central point of influence, working with cross functional teams to ensure the creation of high quality, engaging, and intuitive user experiences for Co-op Bank’s digital platforms. You will be expected to evolve design systems, interaction models, user task flows, and UI specifications and requirements. A critical part of this role is effectively communicating user scenarios, end to end experiences, and screen designs to a wide range of stakeholders. You will also work closely with project teams, business teams, and technology partners to deliver solutions that make a significant impact on our organization.

The Role

The successful jobholder will be expected to:

• Act as a design lead on all projects tasked with making complex user experience decisions and assist in the definition and translation of business/functional requirements into user flows and wireframes.
• Facilitate user experience design thinking sessions to identify business and technical requirements for technology, research and business initiatives to ensure that designs are successfully created and implemented to achieve the user goals.
• Develop overall user experience, interaction design and information architecture for technology and business initiatives, setting the standard for rigor and detail needed by those who will base their work on the design.
• Use a variety of analytical techniques to gather and analyze design requirements (e.g. interviews, desktop analysis, competitor analysis, workshops, mystery shopping, surveys, site visits, use cases, workflow analysis, observations, etc.). This includes creating site maps, user flows, wireframes, prototypes and design specifications; analyzing usability test results; and developing user experience design briefs.
• Evaluate information gathered from multiple sources with the aim of resolving conflicts and providing information to support interaction design prioritization and tradeoff decisions.
• Define process improvements for the user experience team and work with the leadership team to communicate and uphold user experience standards.
• Work with technical leads to understand technical systems and constraints so that design solutions are technically feasible and optimal and to co-evolve experience solutions through an iterative design process.
• Serve as the organization’s internal expert and industry leader on competitive and complementary design strategies to ensure a ‘best-in-class’ approach for every project. You should be able to shape and guide the future of UI/UX within the organization.
• Define, prioritize, and manage design schedules and deliverables across multiple initiatives. Lead the development and advocacy of UI and UX guidelines, standards, and requirements that will serve as the foundation for designing customer centric, intuitive, engaging, and high-quality visual experiences across the organization.
• Act as an internal consultant and subject matter expert by staying on top of changing UI/UX design technologies, as well as corporate, organization, and industry standards to ensure leading-edge interpretation and execution of design applications and to provide business and technical guidance where appropriate.

• A Bachelor’s degree in an IT related field or Business related field with relevant IT Professional qualifications. A background in Graphic or Visual Design, Digital Media Design, or any other visual specialty and related qualifications will be an added advantage.
• At least 5 years’ relevant work experience in a role directly related to UI/UX design for mobile and web platforms, product design, and product management.
• Exceptional technical proficiency across all phases of the UX/UI design process. You should be skilled in conducting thorough user research, translating insights into actionable ideation, and crafting intuitive user flows and wireframes. This role requires advanced experience in creating high-fidelity prototypes and preparing detailed design documentation for seamless collaboration with development teams. An expert-level command of leading design software, including Figma, Adobe XD, and the Adobe Creative Suite (Photoshop, Illustrator, etc.), is essential.
• A creative problem-solver with demonstrated experience and a proven track record of leading complex projects, influencing outcomes, and building consensus across multiple stakeholders and cross-functional teams.
• Demonstrated ability to scope and estimate efforts accurately, prioritize tasks and goals independently and rapidly produce deliverables in a fast-paced iterative environment.