Full Stack Development

Operations, Cash Management Customer Service Electrical Wiring Business Valuation Business To Business Full Stack Development Artificial Intelligence Business Transformation Automated Clearing House, Employee is responsible for handling calls from business clients of the bank to navigate their account pages, resolve issues relating to their “First Navigator” tool which is used for payment, checks + balances, and wiring money between accounts & ACH positive pay inquiries which is a tool used for online transfers between bank accounts and B2B payments. These calls could also be as simple as assisting a customer with resetting their passwords as well. Average call durations completely depend on the issue the customer is calling about but the average amount of calls per day ranges from 25-40 calls. The employee is constantly available for calls in a queue each day. If there is any downtime if call volumes are slow, then they will be in a queue but able to check their emails or just stay at their desk while waiting for more calls. Metrics they’re held to: -amount of time in queue (limited) -quality team pulls 8 random calls per month to look for a 95% score based on the criteria they will discuss during training to ensure the calls are good quality (this score is not measured on a script that they use or anything but more the interaction with the customer). -hold time (ex: leaving the customer on hold less than 3 minutes is preferred), Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Operations Manager Hubbell

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Customer service, banking experience, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.