IVR BA with AI

Minimum years of experience needed in the required skills- 5+ Minimum over all work experience required - 6+ Domain - IVR/Contact center Any certification required - NA

Mandatory skills required : AI ML Very strong proficiency in Python Proven expertise in NLP, including Text classification Clustering Python ML NumPy, Pandas, Scikitlearn, XGBoost spaCy, Hugging Face Transformers, NLTK, SentenceTransformers

Nice to have skills

LLM Frameworks LangChain, LlamaIndex, OpenAI SDK Agentic AI (Good to Have) LangGraph, AutoGen, CrewAI Data & SQL Oracle, MySQL, SQLAlchemy Vector Databases FAISS, Pinecone, Weaviate, Qdrant LLMOps MLOps (Good to Have) MLflow, Weights & Biases, BentoML, Airflow

Complete job description -Good understanding about Contact Center TechnologyCCT Concepts 7 years of experience in technical writing of business requirements Reviews, analyzes, and evaluates information technology systems operations. Determines user needs and requirements and recommends ways to improve systems.

Interview mode - In person/Virtual -Virtual for initial round, if required in-person for final round How many rounds of interview - 3 at the max