IT Development Manager - Digital Experience & Workflow Platforms

We’re seeking an experienced IT Development Manager to lead the development and support of enterprise digital experience, workflow automation, and customer engagement platforms. This individual will manage a high-performing team of software engineers, technical leads, business analysts, and QA professionals while driving the delivery of modern, scalable technology solutions that support customers, agents, and internal business users. Responsibilities

• Lead, mentor, and grow a team of software engineers, architects, analysts, and technical leads.
• Drive development and support of customer, agent, broker, and employee-facing digital platforms.
• Partner with business stakeholders to enhance customer experience, self-service capabilities, and operational efficiency.
• Lead workflow automation and case management initiatives, including process optimization and business automation solutions.
• Oversee application delivery including new feature development, system integrations, upgrades, and production support.
• Promote Agile, DevOps, CI/CD, automated testing, and modern software engineering practices.
• Collaborate with business leaders and enterprise architects to define technology roadmaps and strategic initiatives.
• Manage vendor and consulting partner relationships to ensure successful solution delivery.
• Ensure compliance with security, audit, governance, and regulatory requirements.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• 7+ years of software development, application engineering, or enterprise application experience.
• 3+ years of leadership experience managing software development teams.
• Experience delivering enterprise-scale web applications, portals, workflow platforms, or customer-facing digital solutions.
• Strong knowledge of software architecture, APIs, integrations, cloud technologies, and Agile development methodologies.
• Excellent communication, stakeholder management, and leadership skills.

Preferred Experience

• Property & Casualty Insurance industry experience.
• Guidewire Jutro Digital Platform (JDP).
• Guidewire CustomerEngage or Digital Portal solutions.
• Pega Platform including workflow automation and case management.
• Customer, agent, or employee self-service platforms.
• Azure cloud services and cloud-native application architecture.
• Knowledge of policy administration, underwriting, billing, and claims processes.

Ideal Candidate

We’re looking for a hands-on technology leader who can balance people leadership, strategic planning, and technical delivery while driving digital transformation initiatives across customer experience and workflow platforms. Experience within insurance technology environments and modern digital ecosystems is highly preferred.