L2 NOC Engineer

• Manage and maintain the Client’s Monitoring Systems for on-premises/Cloud entities like Network infrastructure (routers, switches, firewalls). Servers (physical and virtual), Storage systems, Applications and databases, Cloud resources, Security systems and Backup systems
• Monitor Dynatrace, Max Gauge, Grafana, ELK Stack, and Log Management System
• Incident detection, logging, classification, and prioritization
• Incident response and resolution according to defined SLA
• Proven experience facilitating outage bridges or worked in Major Incident Management.
• Regular reporting on monitoring activities and incident metrics
• Escalate incidents as needed to client POC.
• Conduct root cause analysis for major incidents.
• Recommend preventative measures
• Configure and maintain log collection agents
• Develop and refine log parsing rules and alert thresholds
• Create and maintain error code detection rules
• Maintain on-call manager rotation · Manage incident bridge infrastructure.
• Document all incidents according to procedures
• Correlation of logs across multiple systems and applications.
• Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations.
• Development of knowledge and skills in network and system administration, particularly about Client’s architecture and platforms.
• Participate in a 24x7 call-out rotation including Weekend support.

Continuous Service Improvement:

• Regular review of incident patterns and trends
• Identification of recurring issues and root causes
• Recommendations for preventative measures
• Quarterly service improvement meetings
• Ongoing optimization of Dynatrace, Max Gauge, Grafana, ELK Stack, and Log Management System configurations
• Refinement of threshold values and error code detection rules
• Log analysis pattern improvements
• Incident bridge process refinement
• Escalation procedure effectiveness review

• Experience monitoring infrastructure using various monitoring tools. Proven experience facilitating outage bridges or worked in Major Incident Management.
• A minimum of 5 to 7 years of experience as an L2 Monitoring/Major Incident Management or similar role.
• Good network diagnostic skills.
• Basic Linux CLI and Basic sysadmin skills.
• Preferred working knowledge on tools like Dynatrace, Max Gauge, Grafana, ELK Stack, and Log Management Systems.
• Experienced in running outage bridges for closure or worked in Major Incident Management. · Willing to work rotational shifts including night shifts.
• Ability to assess and prioritise faults and respond or escalate accordingly.
• Experienced implementing service improvement techniques and procedures.
• Good communicator with a natural aptitude for dealing with issues to resolution.

Pay Range*: $85,000 - $99,500 Per Year *Pay range offered to a successful candidate will be based on several factors, including the candidate’s education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America’s Best Employers for New Grads by Forbes (2024)
• Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com