Manager, Financial Services IT Product Management

The Manager, IT Product Management is a key Product Owner role onthe Offer Order (O2) product team, helping shape the analysis and delivery of the team’s strategic objectives for a core internal platform. The platform supports account and customer segmentation, preferences, eligibility, and targeted client experiences across Schwab’s business lines. Reporting to an O2 Group Product Manager, this role partners closely with technology and business stakeholders to ensure platform stability, prioritize work effectively, and deliver high-quality, data-driven product solutions.

This role blends product ownership, Agile delivery, stakeholder partnership, and production support, with a strong focus on execution, communication, and continuous improvement.

What you’ll do:

• Partner with business and technology stakeholders to intake production issues, bugs, and enhancement requests;assess business impact, risk, and exposure; and define, track, and refine detailed requirements

• Partner with product and engineering leaders to defineobjectives, quarterly roadmaps, and proposals

• Manage and prioritize the platform backlog, write requirements in JIRA/Rally, define acceptance criteria, and partner with technology on backlog grooming, sprint planning, release planning, scrum meetings, and technical enhancements

• Demonstrate strong attention to detail, organization, adaptability, and the ability to manage multiple urgent projects while meeting deadlines

• Complete technical certifications for internal and external production releases, including support outside regular business hours

• Work effectively through ambiguity by analyzing business processes, flows, and pain points;using data-driven insights to evaluate options; and recommendingpractical solutions that support platform enhancements

• Develop options, recommendations, and proposals for leadership review;facilitate cross-functional discussions; and communicateprogress, impacts, and key decisions to stakeholders and impacted teams

• 3+ years of experience in digital product management

• Strong JIRA and/or Rally skills

• Experience with project planning, dependency management, and business analysis, including assessing business impact.

• Experience defining use cases and acceptance criteria across epics and stories to support definition of ready, development, testing, and certification.

Preferred Qualifications:

• Experience creating executive-ready storytelling decks to support alignment and buy-in

• Ability to communicate effectively at both strategic and tactical levels, from vision and strategy to status updates

• Strong interpersonal skills, emotional maturity, and sound judgment

• Experience with tools and systems such as Confluence, SharePoint, and SQL

• Advanced proficiency with Excel, Word, PowerPoint, and flowcharting tools

• Bachelor’s degree preferred; postgraduate degree a plus

We offer a competitive benefits package that takes care of the whole you - both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together., At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.