Organizational Change Management (OCM) Consultant

Insight Global is seeking an Organizational Change Management (OCM) Consultant to join a small, highly visible team supporting enterprise transformation initiatives across Customer Operations. This team originally led change management efforts for a major CC&B (Customer Care & Billing) implementation and was retained post-go-live due to the value they delivered to the business. Today, the team supports ongoing transformation efforts, with the immediate focus being a growing enterprise AI initiative consisting of approximately 19 individual use cases across Customer Operations. Each use case functions as its own mini-project, requiring dedicated stakeholder engagement, communication planning, business readiness, and adoption support.

The ideal candidate will have experience independently owning OCM workstreams, partnering with business leaders and project teams, conducting change impact assessments, and developing communication and readiness strategies that drive successful adoption. This individual should be comfortable supporting multiple concurrent initiatives, operating with minimal oversight, and proactively identifying opportunities to improve adoption, communication, and stakeholder engagement efforts.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

3-5 years of OCM, Business Readiness, Change Communications, or User Adoption experience

Experience supporting technology, AI, automation, digital transformation, CRM, or ERP initiatives

Communication planning and stakeholder engagement experience

Experience conducting change impact assessments and readiness activities

Strong writing, presentation, and facilitation skills

Experience creating leadership communications, presentations, FAQs, and end-user materials

Ability to manage multiple initiatives independently

Proficiency in Microsoft 365, especially PowerPoint Prosci Certification or formal change management training

Utility industry experience

Experience partnering directly with business leaders and executive stakeholders

Customer Operations, Customer Experience, Contact Center, or Billing experience

Experience within a PMO, Transformation Office, or OCM function

Familiarity with Agile environments

Experience supporting CC&B, CRM, or ERP programs

Consulting experience (Accenture, Deloitte, Slalom, Guidehouse, EY, PwC, KPMG, etc.)