IT Support Specialist

REQUIRED: Bachelor’s degree in computer science, information technology, engineering, mathematics, physics, or a related field; a minimum of three years of relevant work experience in desktop and end-user support in a Windows or Macintosh environment, including installing, configuring, maintaining, and troubleshooting computers, operating systems, printers, peripherals, productivity applications, email clients, VPNs, software, and network connectivity; ability to diagnose technical problems, establish priorities, manage multiple requests, and follow issues through completion, with strong customer service and interpersonal skills; strong written and verbal communication skills in order to communicate technical information clearly and provide courteous, patient, and professional service to users with varying levels of technical experience; ability to work independently and collaborate effectively with other technical specialists; ability to lift 20 lbs. and to move and install computers, monitors, printers, and related equipment with reasonable accommodation; and ability to travel regularly between Middleton and Cambridge by car. PREFERRED: Experience supporting users in a scientific, engineering, research, laboratory, or higher education environment; experience supporting engineering or scientific applications such as SolidWorks, COMSOL Multiphysics, or ANSYS; familiarity with network, license, server, and endpoint management tools; software development; remote support; and asset management; experience using Artificial Intelligence (AI) for IT-related design, configuration, and troubleshooting projects; experience supporting conference room technology, mobile devices, and facility applications; and familiarity with MIT computing services and security requirements.