NOC Analyst I

1. Network Monitoring: 2.

• Monitor network devices, servers, and services through NOC monitoring tools to ensure continuous and optimal performance.
• Proactively identify network issues, service disruptions, and outages, and escalate to higher-level teams if necessary.

• Track network performance metrics and log incidents for resolution and reporting. 3. Incident Management: 4.

• Respond to and resolve network alarms, alerts, and incidents in a timely manner to minimize downtime.
• Diagnose and troubleshoot network connectivity issues, outages, and performance problems.

• Escalate unresolved issues or complex incidents to senior engineers or appropriate teams. 5. Troubleshooting and Support: 6.

• Provide first-level troubleshooting for network hardware, software, and connectivity issues.
• Work with vendors and internal teams to resolve hardware failures and software glitches.

• Perform routine checks on network devices, such as routers, switches, firewalls, and servers. 7. Documentation & Reporting: 8.

• Maintain detailed incident logs, including troubleshooting steps and resolution timelines.
• Provide daily, weekly, and monthly network performance reports to the NOC Supervisor.

• Create and update troubleshooting documentation and knowledge base articles. 9. Collaboration & Communication: 10.

• Collaborate with other IT teams (e.g., Systems, Security, and Infrastructure) to ensure network issues are resolved effectively.
• Communicate network status updates to internal teams and customers as necessary.

• Work effectively within a team environment to achieve operational goals. 11. Maintenance & Routine Tasks: 12.

• Assist in scheduled maintenance, network upgrades, and configuration changes under guidance.

• Perform basic network device configuration and firmware updates as directed by senior NOC analysts or engineers. 13. Continuous Improvement: 14.

• Stay updated on industry best practices, network technologies, and tools.
• Suggest improvements to monitoring processes, procedures, and tools.

• High school diploma or equivalent required; associate degree in Information Technology, Network Engineering, or related field is preferred.
• 0-2 years of experience in network monitoring, IT support, or related technical roles.
• Basic knowledge of networking concepts (e.g., TCP/IP, DNS, DHCP, routing, switching).
• Understanding of network hardware (routers, switches, firewalls, etc.) and protocols.
• Knowledge of common operating systems (Linux, Windows, etc.) and networking troubleshooting tools (ping, traceroute, etc.).
• Basic familiarity with network management systems and network monitoring software.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Excellent communication and customer service skills.
• Understand critical milestones that drive operational excellence.
• Shift-based work including nights, weekends, and holidays, depending on the NOC coverage schedule and on-call availability as required by operational needs.
• Basic technical knowledge.
• Proficiency in the use of a computer, and software applications including Microsoft Office.

Knowledge, Skills, and Abilities:

• Highly organized and attentive to detail, with the ability to work on multiple tasks/projects simultaneously (multi-task).
• Effective interpersonal skills with the ability to work with personnel at all levels, both within and outside the company.
• Ability to work independently with minimal supervision on a highly productive team.
• Ability to manage budgets, timelines, and resources effectively.
• Easily takes initiative and works independently.
• Maturity, professionalism, and good work ethic.

Preferred Qualifications:

• Familiarity with monitoring tools (e.g., SolarWinds, Nagios, PRTG, etc.) is a plus.
• Experience with MikroTik
• Experience with Ruckus
• Experience with managed WiFi networks.
• CompTIA Network+ certification or similar networking certifications.
• Familiarity with cloud networking and related technologies.

• Join a dynamic, fast-growing company where you will have the opportunity to make an immediate, high-level impact to Aerwave’s growth and success.
• Clear line of sight for career advancement and significant accomplishments.
• Base salary that is externally competitive and bonuses and ad-hoc recognition awards, that are based on efforts and tied to performance.
• We work hard at Aerwave, and you will too. But that means we need time off to rest and recharge. All executive team members receive unlimited paid time off.
• Additionally, you receive 15 paid Company holidays.
• High-quality health care coverage through Aetna Base Plan. Aerwave covers 100% of the premium for the base plan and up to 75% of the premium of any higher-tier insurance plan.
• 401(k) matching 100% up to 4% of base salary.