IT Project Manager (USA) - North American Service Delivery Group

As a Project Manager in our North American Service Delivery group, you will be responsible for ensuring the in-scope, on-time, and on-budget delivery of suite of identification system solutions for State government customers in the United States.., + Project Initiation * Defining Scope: Work with stakeholders to define the project scope, objectives, and deliverables. * Resource Allocation: Determine the resources (time, money, personnel) needed for the project and allocate them accordingly. * Timeline Creation: Develop a detailed project timeline, including milestones and deadlines. * Original Budget Creation: Set-up the original budget for the project for each labour and expense category.

• Budget Management * Cost Forecasting: Forecast the costs for each labour and expense category as the project unfolds. * Budget Tracking: Monitor the project’s financial performance, ensuring that spending stays within the approved budget. * Financial Reporting: Prepare financial reports to keep stakeholders informed about the project’s budget status.
• Schedule Management * Baseline Schedule Creation: Create the Baseline schedule for the project aligned with the initial budget * Schedule Tracking: Maintain and update the schedule by updating the actual and planned start and end dates of each activity, with a focus to ensure timely delivery * Milestone reporting: Report schedule progress, based on milestones relative to the baseline.
• Stakeholder Communication * Regular Updates: Provide regular updates to stakeholders through meetings, emails, and reports. * Feedback Incorporation: Gather feedback from stakeholders and incorporate it into the project plan as needed. * Conflict Resolution: Address any conflicts or issues that arise among stakeholders to keep the project on track.
• Risk Management * Risk Identification: Identify potential risks that could impact the project’s success. * Risk Mitigation: Develop strategies to mitigate identified risks, such as contingency plans. * Risk Monitoring: Continuously monitor risks throughout the project and adjust plans as necessary.
• Team Coordination * Task Delegation: Assign tasks to team members based on their skills and expertise. * Performance Monitoring: Monitor the performance of team members to ensure tasks are completed on time and to the required standard. * Team Support: Provide support and guidance to team members, helping to resolve any issues that arise.
• Progress Reporting * Data Collection: Collect data on project performance, such as task completion rates and quality metrics. * Analysis: Analyze the data to identify trends and areas for improvement. * Reporting: Prepare detailed reports on project progress and present them to stakeholders.
• Various other duties and responsibilities.

• Legally eligible to work in the United States
• Fluent in English (speak, read, write)

• Ability to travel approx. 4-12 weeks/year Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Technology (or similar) or Business or an equivalent combination of relevant education and additional years of work experience

• Knowledge of the following: o IT systems (infrastructure/applications and supporting technologies, methodologies, etc.) o Project panning, scheduling and resource allocation o Risk management and mitigation o Budgeting and financial management

• Proficiency in Microsoft O365, Project, Jira
• 8+ years of experience managing complex, large scale IT projects
• Critical thinking skills
• Interpersonal skills

• Adaptability Preferred Qualifications

• PMP, PRINCE2, Agile Certified Practitioner (ACP), Certified Scrum Master, ITIL, certifications
• Experience managing IT project in both the private and public sectors
• Business acumen