IT Operations Specialist - Tier 2

CACI is looking for an experienced, innovative, and motivated Tier 2 IT Operations Specialist to support the mission objectives and needs of the customer, the Defense Intelligence Agency. In this role you will support day-to-day operations, perform Tier 2 troubleshooting, execute maintenance tasks, assist senior specialists, and help ensure consistent delivery of enterprise IT capabilities across DIA’s classified and unclassified ecosystems., * Serves as a key member of the global, 24/7 operations team supporting all infrastructure, devices, products, and solutions

• Provides comprehensive Tier 2 support, including incident analysis, troubleshooting, break/fix, and hands-on touch labor across multiple IT domains
• Coordinates with Tier 3 resources for troubleshooting
• Performs scheduled and ad hoc maintenance, updates, and upgrades per authorized service interruption schedules
• Provides continuous patch management for designated infrastructure (workstations, servers) across all networks and security domains
• Provides information and coordinates on approved Plan of Action and Milestones
• Monitors and analyzes capacity, performance, and service-level metrics to maintain optimal infrastructure utilization and prevent incidents
• Participates in Continual Service Improvement (CSI) by researching new technologies and articulating evolutionary benefits to stakeholders
• Uses Lab facilities to promote incident resolution and test the feasibility of new designs
• Aids in the development of cases and scripts for Beta and Acceptance testing to ensure complete coverage prior to deployment
• Supports implementation and transfer of engineered solutions through Blue/Green fielding
• Collaborates with Engineering teams, Tier 3 specialists, and Government stakeholders to refine requirements and ensure system reliability and operability
• Works with technical writers to develop and maintain SOPs and knowledge base artifacts
• Aids in creating CDRL documentation, reports, and data

You will bring:

• A mix of skills and experience with:
• Operating Systems & Platforms
• Cloud and On-Prem Storage & Data Management
• System Patching & Compliance
• Database & Monitoring Support
• SharePoint Administration
• Virtual Desktop Administration
• A mix of experience with these technologies:
• Windows Server
• Red Hat Enterprise Linux (RHEL)
• Active Directory & Group Policy (GPO)
• VMware vSphere / ESXi
• NetApp (ONTAP)
• Dell Storage (Data Domain / FluidFS)
• Storage Area Networks (SAN / NAS)
• Commvault, Veeam, or Veritas Backup
• InfoBlox
• Microsoft SCCM / MECM
• WSUS (Windows Server Update Services)
• Red Hat Satellite
• Nessus / ACAS vulnerability scanners
• Microsoft SQL Server
• Oracle Database basics
• SolarWinds, Splunk, or Microsoft SCOM
• Basic T-SQL querying

Required:

• Must hold a current Top Secret SCI clearance with ability to obtain poly prior to start
• DOD 8140 Certification applicable to role (minimum Security+)
• An AA and 10+ years of experience, BS/BA and 8+ years of experience, MS/MA and 6+ years of experience, or PhD and 4+ years of experience
• Minimum of 4 years of hands-on experience integrating, operating, and maintaining IT hardware and software solutions
• Applicable vendor, professional or OEM specific certification
• Ability to coordinate effectively with Tier 3 and Engineering resources for advanced troubleshooting and work closely with technical writers and engineering peers
• Willingness to learn new skills and new technologies.

Desired:

• Degree in Science, Technology, or Engineering
• Experience supporting mission environments with 24/7 operational requirements
• Broad, working knowledge across multiple IT disciplines, including endpoint systems, storage arrays, platform administration, system patching, and enterprise monitoring tools
• Familiarity with IC ITE services and classified environments
• Familiarity with Analysis of Alternatives (AoA) or evaluating new storage technologies
• ITIL 4 Foundation Certification

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is: $75,200-$158,100

The CIS program supports our intelligence customer deliver IT services to conduct its globally distributed operations. We are driving an exciting technological transformation of customer IT services by leading the design, development, implementation, and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure., At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation’s most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.