Support Analyst for Educational Technology

The Senior Support Analyst for Educational Technology position is responsible for troubleshooting Canvas LMS issues, completing helpdesk requests in a timely manner in a high-paced environment and assisting and training students, staff and faculty as needed; assisting and installing ancillary systems that interface into the Canvas LMS, including Plagiarism Detection System (TurnitIn), Respondus Lockdown Monitor/Browser/4.0 Exam Bank, NetTutor Online Tutoring and Camtasia; working daily in the Team Dynamix ticketing support system to address and resolve technical issues within Canvas; and developing training or informational presentations on the Canvas LMS to present to faculty at various training events., + Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees)

1. • Do you have a Bachelor’s degree in a related field, OR a minimum of five years of experience working within an informational technology technical support area? + Yes + No

Applicant Documents

Required Documents

1. Resume
2. Cover Letter
3. List of References

Optional Documents

1. Unofficial Transcript 1
2. Letter of Reference 1

• Employment is contingent upon a satisfactory background check.
• Troy University is an Equal Employment Opportunity and Affirmative Action employer.
• Troy University participates in eVerify. To ensure the security of your data, you will be logged out due to inactivity in 3 minutes at

1. Bachelor’s degree in a related field OR

2. Minimum of 5 years of experience working within an informational technology technical support area
3. Skill in installation, trouble-shooting and maintenance of technology hardware and software systems
4. Demonstrated ability to interpret a variety of hardware/software specifications and take appropriate actions
5. Ability to manage multiple tasks and prioritize those tasks effectively
6. Strong written and verbal communication skills
7. Excellent computer skills Preferred Qualifications Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? No Work Hours

• Standard office hours are Monday - Friday, 8:00 a.m. to 5:00 p.m.
• Ability to work flexible, non-standard hours, including evenings, weekends, and holidays, as needed.
• Ability and willingness to travel in an official capacity representing Troy University, as needed.

• Troy University employment website (www.troyuniversityjobs.com)
• Chronicle of Higher Education
• Higher Ed Jobs
• Social Media website
• Indeed
• Other employment website (please specify below)
• Employee Referral (please specify below)
• Local newspaper (please specify below)
• Professional journal (please specify below)
• Other source (please specify below) 2. Please specify: (Open Ended Question)

1. • Regarding your current employment status, please select one of the following: + Not a current Troy University employee + Current part-time Troy employee (including adjunct faculty)