HELP DESK TECHNICIAN

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats., * Provide routine Tier 1 technical support to onsite and remote customers via phone, chat, email, and deskside assistance.

• Maintain a high level of customer service, professionalism, and empathy, ensuring every user receives a premium, white-glove experience even when handling complex or frustrating technical issues.
• Operate with minimal supervision on routine, repeatable technical tasks and standard desktop configurations.
• Support the on-site installation, setup, and peripheral configuration of desktops, notebooks, printers, and mobile devices (iPads).
• Perform basic Tier 1 troubleshooting of Microsoft Windows and MacOS operating systems.
• Utilize standard administrative tools for Tier 1 identity management support (e.g., unlocking user accounts, verifying domain connectivity).
• Document, track, and manage customer incidents within a ticketing management system, ensuring timely updates and clear, polite communication back to the user regarding resolution status.
• Provide proactive follow-ups with customers to ensure their issues are fully resolved to their satisfaction before closing tickets.
• Actively contribute to a positive team environment by sharing common user issues and solutions with peers to improve collective service delivery.
• Consistently meet team service level agreements (SLAs) while maintaining top-tier customer feedback ratings.

• High School Diploma/GED and a minimum of 2-3 years of related technical support experience; OR
• An Associate’s Degree in an IT-related discipline and 0-1 year of related experience; OR
• A Bachelor’s Degree or higher in an IT-related discipline.
• Required Certifications: CompTIA Security+ required upon hire.
• Security Clearance Level: Active Top Secret with SCI Eligibility.
• Required Technical Skills: Desktop/notebook troubleshooting, peripheral installation, basic Active Directory exposure, and enterprise ticketing system experience.
• Required Skills and Abilities: Excellent verbal and written communication, collaborative, and adaptable. Must be able to pass a basic English Language assessment test., Years of Experience

3 + years of related experience

• may vary based on technical training, certification(s), or degree Certification

The likely hourly rate for this position is between $30.44 - $41.18. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital. As a Help Desk Technician, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. You bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better., We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.