Test Engineer II

Hi, I’m Zandile Vanqa, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. This role is responsible for reviewing the overall architecture of hardware, software, and networking systems by composing a slightly complex test plan script, executing the tests, documenting the results and analyzing the output. This role also works with Test & Defect Management tools, Test automation tools and scripting languages to complete basic tasks. What you will be doing:

• Design and evolve automated tests that validate business-critical behavior, integrations, and data integrity.
• Use AI tools to accelerate test ideation and automation while owning final quality judgment.
• Identify ambiguity, gaps, and risk early-before code is written.
• Partner with Product and Development to improve testability and requirement clarity.
• Detect false confidence created by automation or AI-generated artifacts.
• Contribute to CI/CD quality gates and release confidence.
• Reduce test maintenance cost through resilient automation patterns.

• 3 years of experience as QA.
• Experience using AI tools to generate test ideas, test cases, or automation scaffolding.
• Ability to iteratively refine AI-generated tests for correctness, completeness, and maintainability.
• Experience leveraging AI to accelerate exploratory, regression, or edge-case testing.
• Ability to identify hallucinated, misleading, or incomplete AI-generated test coverage.
• Strong understanding of coverage vs. confidence and when automation creates false safety.
• Comfort acting as the final quality gate for AI-assisted outputs.
• Experience improving brittle tests toward more resilient or self-adjusting patterns.
• Interest in using AI to reduce long-term test maintenance cost over time.
• Ability to read, write, speak and understand the English language in a business environment.

Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That’s just who we are.

Learn more about CSG Inclusion & Impact here.

Our culture is award-winning: CSG has been recognized a US News & World Report “Best Companies to Work For” for 2025-2026, a Newsweek “America’s Greatest Workplaces in Tech” for 2025 and “The Top Company in Technology for Women to Work” for 2025, among many others. Manufacturing 16 minutes ago