Field Installation Technician

• Install displays, mounting hardware, A/V equipment, and interconnectivity equipment at customer locations independently or with a team
• Maintain and service installed products at customer locations
• Provide installation, setup and teardown of product for demos and trade shows
• Report and escalate product issues and resolution to appropriate personnel
• Work with Technical Support and Engineering teams to resolve issues when standard troubleshooting and replacement of hardware does not fix the problem
• Provide training and certification to integrators on site when appropriate conditions apply.
• Provide accurate notes and documentation on completed projects
• Provide backup support to the Tech Support/Helpdesk to provide answers to customers’ technical requests via phone and email
• Communicate end-user feedback and issues to appropriate personnel, and proactively propose solutions or appropriate actions
• Ability to maintain acceptable standards of office conduct
• Ability to come to work demonstrating timely and regular attendance
• Ability to handle stress effectively
• Ability to learn on the job in a fast-paced environment

Who You’ll Work With:

• External Customers
• Engineering Team
• Technical Support Team

• Excellent interpersonal, telephone, customer service, time management, and decision-making skills essential
• Excellent written and oral communication skills and demonstrated ability to communicate appropriate information to customers and team members in a professional manner
• Ability to communicate effectively in writing to provide documentation on completed installations
• Understanding of order process, escalation process, and ability to provide feedback to Project Manager
• Ability to effectively maintain professional appearance and demeanor in a variety of work environments
• Ability to work unsupervised while remaining efficient and productive, completing work in an exceptional manner
• Comfortable using standard hand tools
• Basic understanding of electronics, connectivity concepts
• General knowledge of HVAC and Power requirements
• Knowledge of various A/V cables including but not limited to HDMI and CAT 6
• Understanding of wiring schematics, measurements and system drawings.
• Must be able to read Visio and / or CAD drawings
• Ability to create Visio or CAD line drawings is desired
• 3rd party Control knowledge (Creston, AMX etc) is desired
• System integration experience is desired
• Government Clearance desired
• Comfortable working on a ladder for extended periods of time
• Ability to use Microsoft Office Suite
• Knowledge of the order process, escalation process, and providing project feedback to the Product Management team
• Mental ability to conduct on-going interpersonal interactions, analyze and solve problems essential
• Ability to actively participate in team development and team-oriented processes.
• Physical ability to use computer hardware/software required.
• Must be able to pass a 5 panel drug screen at any time base on client onsite requirement.

What You’ll Need To Bring:

• Associates degree or equivalent in a technical field
• 2 to 4+ years of professional work experience in a technical role, preferably in an A/V company

Other Requirements:

This position requires the incumbent to work in an environment where there may regular exposure to the following:

• General M-F with occasional weekend activity, hours are dependent upon the project and site access and often extend beyond the normal workday
• Position requires heavy lifting
• Ability to travel extensively and work substantial overtime
• Scheduling flexibility based on business needs
• Working with others in a team setting
• Valid drivers license and use of a personal vehicle with proper insurance

All benefits start on first day of employment!

• 75% employer-paid medical for employee. Family coverage also included.
• 100% employer paid dental, and vision for employee and dependents
• 100% employer paid long-term, short-term disability, and life insurance policy
• 401k Match, if you’re contributing 5% we match 4%. 100% vested immediately.
• 10 paid holidays
• Starting at 15 days paid PTO (inclusive of sick and vacation time) annually
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)