Overnight - Technical Service Analyst

• Answer support phone and email questions and complete customer support tickets.
• Assist users in working with IPeople Healthcare products & services.
• Perform basic diagnostics and troubleshooting for IPeople products & services.
• Perform root cause analysis and provide user assistance in solving issues.
• Collaborate with customers and developers to help test, maintain, and monitor computer programs and systems to address customer issues.
• Review and analyze performance indicators to locate code problems and correct the identified errors or route them properly.
• Route and document customer issues and communicate appropriately.
• Actively focus on and contribute to the success of the customer experience.
• Other duties may be assigned as necessary.

Ideal applications are energetic, eager, and customer-focused individuals who will provide front-line service to our clients. This individual needs a basic understanding of Windows-based applications that interact with databases, web services, and Windows services and the ability to work well under pressure. On-the-job training will be given for proprietary IPeople products and services., * Basic understanding or familiarity with database connectivity (ADO/ADO.NET, ODBC, OLE DB, etc.)

• Basic understanding of SQL Server and its related tools (e.g. SSMS, SQL Profiler, etc.)
• Basic understanding of VBScript (or similar scripting languages ex. Javascript, Python.
• Have a passion for customer service.
• Have a passion for learning.
• Work well under pressure.
• Good understanding of Windows development techniques and Microsoft development tools/ environments.
• Ability to communicate technical information to both technical and non-technical customers.
• Excellent communication skills, both written and oral.

• Competitive salary
• Generous benefits package that includes 80% company-sponsored medical benefits for you and your dependents; a 401k match of up to 5%; and an unlimited Paid Time Off policy
• For those who work onsite, we have a fun office culture: Friday lunches out of the office, monthly bowling/pool/activities.
• Open-door policy between leadership and team members

IPeople Healthcare, An RLDatix Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IPeople Healthcare, An RLDatix Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

The opportunity: Do you want the opportunity to learn about healthcare products and processes? Do you enjoy doing something different every day? IPeople Healthcare (https://www.ipeople.com/) is seeking a motivated, engaged, and passionate Support Specialist to join their growing team. We serve the healthcare industry with our products and services, allowing providers to focus on saving patient lives.